Nkechi Ellis

· reviewed and Processed new and existing leaves and all daily follow-ups assigned.

· determine and generate appropriate communications to comply with all regulations and patient procedures.

· review of medical records and other documentation where a high level of independent judgment and critical thinking in decision making was required.

· partnered with surgeons and head nurses when necessary.

· respond to leave questions and issues from employees and patients.

· met with patients and received calls to go over leave and disability forms and their requirements needed from our office.

· help with patient registration and check out patients.

· Patient registration with timely and accurate recording of patient demographics, insurance information, patient charges and collections. Scheduling patient appointments in a timely and accurate manner.

· Greet patient, verify and correct any demographics and insurance information, copy insurance card and ensure copy is added to patient medical record. Collects and enters co-pay.

· Communicate any changes in demographic and insurance information to the appropriate areas.

· Obtain updated patient registrations signature with date and ensure that the form is added to patient record.

· Patients check out - verify patient charges in electronic system, recheck insurance information, schedule return appointments if appropriate and collect balances due. Chooses appointment time based on patient request, physician/provider availability and urgency of appointment.

· Run appropriate daily close reports, reconciling all cash, checks and credit card charges received for each business day.

· Answer the telephone, provide accurate follow up, take and communicate messages.

· Responsible for resolving work queues in Epic and Mychart to follow up (Audit and Review), Missing Guarantor. Research and analyze, correct errors to ensure that they are processed to ensure site errors are met or exceeded.

· Respond to patients and staff for billing and insurance questions. Resolve work queue errors & denials through research and analysis by reviewing chart and office notes, pre-authorizations, hospital documents, etc.

· Work within a team to achieve patient and team goals.

· Works with team to identify opportunities of improvement and actively participates in the improvement process.

· Manages patient registration by entering in the new and or updated demographics.

· Insurance verification for all new and existing patients. Reverification/Verification of insurance coverages to advise of out-of-pocket cost according to selected treatment plans. Claims processing and or reprocessing due to any denials from insurances.

· Scheduling, posting virtual payments, sending out balance due letters, collection, and cash receipting.

· Arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience.

· Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter.

· Assists billing functions accurately and/or directs to appropriate billing office.

· Answer and receive calls to schedule, cancel and reschedule surgeries.

· Perform phlebotomy through venous and capillary puncture following established procedures in accordance with age Specific considerations of patients.

· Complete required daily procedures and checks. Maintains knowledge of specimen collection devices and tubes.

· Explains procedure to patient and documents patient education as appropriate for testing.

· Maintains equipment, keeps area clean, stocks supply and keeps workspace organized.

· Completes required daily procedures and performs checks including pending logs, maintenance, inventory management and temperature checks are performed as scheduled. Ensures documentation is concise and complete. Notice's discrepancies and follows through appropriately by reporting to immediate supervisor.

· Follows general safety procedures and utilizes PPE appropriately.

· Travels and works within different labs in the surrounding areas.

· Core lab experience for specimen processing.