Matese Girven
Mount Vernon,NY
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Seasonal Supervisor
Christmas in America
08.2025 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Generated reports detailing findings and recommendations.
- Maintained database systems to track and analyze operational data.
- Gathered, organized and input information into digital database.
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
Associate
AMC Theaters
03.2023 - 10.2025
- Provided excellent guest service, resolving inquiries and complaints.
- Maintained a positive and professional demeanor to create a welcoming environment.
- Executed sales techniques, including upselling, cross-selling, and loyalty program sign-ups.
- Ensured theatre cleanliness and maintained facilities, including auditoriums and restrooms.
- Performed opening, closing, and custodial duties as needed.
- Got Employee of the month within a month of me starting
Seasonal Cashier/Key Holder
Christmas in America
09.2024 - 03.2025
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Restocked and organized merchandise.
- Used POS system to enter orders, process payments and issue receipts.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Open and Closed the store everyday
Barista
Playland
05.2024 - 11.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
Music Producer
01.2015 - Current
- Produced Music for People such as Youtubers, Twitch Streamers and Video Game Companies
- Produced music to release on streaming platforms like Spotify, Apple Music and Youtube
Education
High School Diploma -
Mount Vernon High School
Mount Vernon, NY01-2018
Skills
- Operating Systems: Windows, macOS
- Networking: TCP/IP, LAN/WAN Troubleshooting
- Hardware: Troubleshooting, Installation, and Maintenance
- Software: Microsoft Office Suite, Antivirus and Malware Protection
- Remote Access Tools: TeamViewer, Remote Desktop Connection
- Staff development
- Data analytics
- Complex Problem-solving
- Processes and procedures
- Inventory control
- Customer service
Certification
- IT Security: Defense against the digital dark sites
- System Administration and IT Infrastructure
- Technical Support Fundamentals
- Operating Systems and You: Becoming a Power User
- The Bits and Bytes of Computer Networking
- Google IT Support Professional Certificate
Timeline
Seasonal Supervisor
Christmas in America
08.2025 - Current
Seasonal Cashier/Key Holder
Christmas in America
09.2024 - 03.2025
Barista
Playland
05.2024 - 11.2024
Associate
AMC Theaters
03.2023 - 10.2025
Music Producer
01.2015 - Current
High School Diploma -
Mount Vernon High School