Mateshia Pearson
Orange Park,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Hair Salon Manager
M^TN^T Hair Studio
05.2011 - Current
- Oversaw salon employee performance, facility cleanliness and sales.
- Worked to continuously increase salon business through effective sales, service and operations policies.
- Controlled inventory by tracking expenses, purchases and shelf stock.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Maintained general appointment calendar and set shift schedules.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Promoted business through marketing initiatives and use of social media.
Sr. Benefits Analyst
ING
02.2004 - 12.2010
- Contributed to operational changes across departments with shared system requirements.
- Controlled employee on-boarding processes and facilitated enrollment through assistance and orientation programs.
- Provided information and assistance for employee and retiree benefit plans.
- Delivered communication and training for benefit administrators on new plans and changes.
- Developed test cases and performed user acceptance testing to validate that results met requirements and business needs.
Education
High School Diploma -
Englewood High School
Jacksonville, FL06.1999
Skills
- Revenue Growth
- Pricing Structures
- Time Management
- Problem-Solving Skills
- Special Assignments
- Client Satisfaction
- Excellent Customer Service Skills
Timeline
Hair Salon Manager
M^TN^T Hair Studio
05.2011 - Current
Sr. Benefits Analyst
ING
02.2004 - 12.2010
High School Diploma -
Englewood High School