Summary
Overview
Work History
Education
Skills
Timeline
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Sheeba Mathan

Sheeba Mathan

Pittsburgh,PA

Summary

Analytical Quality Assurance Intern with talents in software testing and troubleshooting. Accomplished in performing various tests and analyzing results to determine the root of issues.

Overview

16
16
years of professional experience

Work History

Associate

Amazon
01.2023 - Current
  • Worked varied hours to meet seasonal and business needs.
  • Managed customer relations through communication and helpful interactions.
  • Identified customer needs and wants to enhance customer experiences and boost sales.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Generated sales reports and presentations for senior management.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Monitored customer service metrics and performance indicators to identify areas of opportunity.
  • Maintained relationships with customers to maximize sales opportunities.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Prioritized helping customers over completing other routine tasks in store.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Processing Executive

Scope International, Standard Chartered Bank
04.2008 - 12.2010
  • Collaborated with QA team to test software quality through manual and automated testing.
  • Wrote automated test suite for product and provided test coverage analysis.
  • Created successful test scripts to manage automated feature testing,
  • Supported test review, defect control and configuration management within delivery pipeline.
  • Created satisfied customers by providing attentive customer service and quick problem solving.
  • Verified acceptance by developing and implementing automated and manual application features and regression tests.
  • Used analyzers, multimeters and power supplies to conduct diagnostic procedures.
  • Developed, implemented and maintained automated testware for scripts, functions and programs to boost testing efficiency.
  • Teamed on planned tests and time-sensitive ad hoc requests.
  • Carried out tests to identify, report and repair bugs and glitches.
  • Coordinated work with various teams to solve problems and improve efficiency for software testing and automation.
  • Stress tested security fixes and patches.
  • Collaborated with product owners to stay current on intended functionality.
  • Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
  • Optimized test cases to maximize success of manual software testing.
  • Assessed software bugs and compiled findings along with suggested resolutions for development team members.
  • Developed efficient technical solutions to resolve wide range of business problems.
  • Assisted team with development of web-based applications in Agile environment.
  • Defined and identified test cases for new application development.
  • Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
  • Kept scripts and test cases updated with current requirements.
  • Completed pre-implementation testing for new system modifications to assess potential impacts.
  • Documented testing procedures for developers and future testing use.
  • Built automated test scripts to handle repetitive software testing work.
  • Incorporated delivery requirements into planning of testing schedules.
  • Tested functional and compatibility of new programs or updates in comparison to existing applications.
  • Evaluated function, performance and design compliance of every product against design standards and customer needs.
  • Advised developers on problems with databases, performance and other issues.
  • Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
  • Developed and maintained defect databases for known issues.
  • Authored and maintained well-organized, efficient and successful manual test cases for entire team.
  • Completed in-depth usability testing on Windows, Android and iOS mobile devices.
  • Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
  • Recommended changes and corrections to developers for optimal software performance and usability.

Executive

Carolina Technology Solutions
01.2010 - 05.2010
  • Collaborated with QA team to test software quality through manual and automated testing.
  • Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.

Education

Master Of Computer Applications - Computer Engineering Technology

Sankara College of Science And Commerce
Saravanampatti , Coimbatore - Tamil Nadu India
04.2008

Skills

  • Data Entry
  • Management Support
  • Workplace Safety
  • Preparing Reports
  • Bug Tracking
  • User Acceptance Testing
  • Quality Control
  • Agile Methodology
  • Testing Plans
  • Process Implementation
  • Product Development
  • Call Monitoring
  • Defect Tracking
  • Performance Testing
  • Regression Testing
  • System Testing
  • Load Testing
  • Configuration Management
  • Integration Testing

Timeline

Associate

Amazon
01.2023 - Current

Executive

Carolina Technology Solutions
01.2010 - 05.2010

Processing Executive

Scope International, Standard Chartered Bank
04.2008 - 12.2010

Master Of Computer Applications - Computer Engineering Technology

Sankara College of Science And Commerce

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Sheeba Mathan