Microsoft Suite
Matheus Brito
Tampa,FL
Summary
Technology-oriented individual delivers product fixes and can troubleshoot technical problems. A confident, self-starter hoping to gain experience in help desk environments assisting customers while promoting efficiency, respect and patience.
Overview
4
4
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Construction Worker
On-Flooring LLC.
02.2023 - Current
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Assisted with successful, time-sensitive renovations of various structures.
- Supervised on site work to ensure efficiency, quality, and safety standards are met.
- Review and negotiate revisions to contracts with consultants, architects, and suppliers.
Line Cook and Customer Service Specialist
Marina's Pizza And Pasta
02.2020 - 01.2023
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Handled customer inquiries and suggestions courteously and professionally.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Processed customer service orders promptly to increase customer satisfaction.
Skills
Application Support
Software
SIEM Tools
Intrusion Detection System (IDS)
Certification
Google Cybersecurity Professional Certificate
Timeline
CompTIA A+ (Anticipated)
03-2024
IBM IT Support Professional Certificate
01-2024
Google Cybersecurity Professional Certificate
09-2023
Construction Worker
On-Flooring LLC.
02.2023 - Current
Line Cook and Customer Service Specialist
Marina's Pizza And Pasta
02.2020 - 01.2023