Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Matheus Dei Santi

Watertown,MA

Summary

Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service in retail banking, parcel delivery service operations and inventory management. Dedicated, well organized, highly communicative and detail-oriented. Excellent physical stamina, teamwork capabilities and communication skills. Dedicated to surpassing production goals and maximizing customer satisfaction every day.

Overview

5
5
years of professional experience

Work History

Fulfilment

Target
04.2021 - 12.2022
  • Stocked shelves, racks, and cases with new or transferred merchandise.
  • Followed orders precisely for correct items, sizes and quantities.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Moved cardboard, plastic ties and other debris from unboxing to trash.
  • Stocked designated items on shelves, end caps and displays.
  • Interacted with guests in friendly and knowledgeable way.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.

Customer Service Representative

Best Buy
04.2019 - 10.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Was also entrusted with other responsibilities such as asset protection and handling the money for bank drop offs

Electrical Expert

Home Depot
06.2018 - 01.2019
  • Customer service representative
  • Help customers with any electrical/lighting questions
  • Tasked with cleaning and organizing the department every night

Cashier

Walgreens
06.2016 - 08.2017
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes and on the floor
  • Answered questions about store policies and addressed customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Maintained cash drawer of $[Amount] or more per shift.

Education

High School Diploma -

Newton North High School
Newtonville, MA
05.2017

Skills

  • Inventory Management and Planning
  • Warehouse Coordination and Support
  • Motivated Team Player
  • Cash Register Operation
  • Purchase Order Review
  • Exceptional Time Management Skills
  • Product Sales and Promotion
  • Product Signage and Labeling
  • Stockroom Maintenance
  • Inventory Recordkeeping
  • Stocking and Replenishing
  • Hand Truck Operation
  • Organization and Categorization

Languages

Portuguese
Limited Working

Timeline

Fulfilment

Target
04.2021 - 12.2022

Customer Service Representative

Best Buy
04.2019 - 10.2020

Electrical Expert

Home Depot
06.2018 - 01.2019

Cashier

Walgreens
06.2016 - 08.2017

High School Diploma -

Newton North High School

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Matheus Dei Santi