Mathew Albaqain
Youngsville,LA
Summary
Seasoned Operations Manager and talented leader with [Four] years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
5
5
years of professional experience
Work History
Academic Peer Mentor
University Of Louisiana At Lafayette
08.2023 - Current
- Shared resources, opportunities, and activities to support mentee's learning and development.
- Facilitated peer-to-peer conversations to support open communication among mentees.
- Established trusting relationship with mentee by maintaining professionalism and honoring confidentiality.
- Encouraged mentees to develop strong decision-making and problem-solving skills.
Real Estate Manager
Nola Pads
04.2023 - 07.2023
- Assisted company during extended breaks throughout year and Full-Time summer '23.
- Continued working in past role held prior with company, by assisting in hiring/training of new employees, scheduling, inspections, maintenance, customer complaint rate, and Airbnb rating. With new tasks of getting exposure in backend side of managerial operations, such as: account management, pricing, expense reports, new business development, and managing remote office employees outside of US.
Geek Squad Associate
Best Buy
11.2022 - 01.2023
- Analyzed problematic technology troubles to provide recommendations and solutions.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Managed multiple repairs across wide scope of different technologies to meet client's satisfaction.
- Learned and trained on multiple proprietary software's needed to conduct daily business operations.
Undergraduate Student Research Assistant
University Of Louisiana At Lafayette
10.2022 - 12.2022
- Collaborated with other researchers, familiarizing myself with common practices and etiquette required in Higher Education.
- Received exposure to advanced analytical software and code to analyze data sets.
Property Manager
Nola Pads
08.2021 - 04.2022
- Head of Operations for startup company managing 85 doors ranging from 1-5 bedrooms in Downtown, Mid-City, and Uptown New Orleans, assets under management totaling $10 Million+ in market value.
- Implemented systems that boosted daily operations by reducing strain, increasing margins, and improving ratings on Airbnb
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Assisted in hiring selection and onboarding process of new house keepers.
- Dropped customer complaint rate by 42% in 3 months and increased profit margins by 22% on price per clean after being given complete control of operations.
Inventory Manager
AllSizeTires
08.2019 - 02.2020
- Managed Six-Figure online store and in-person pickup warehouse selling rims, tires, and any automobile- related items.
- Helped start car lot from ground up, between Owner and I, sold total of 27 cars in 5-month span of our first season in business, 13 of which were sold directly by me.
- Produced $72,000+ in sales, only counting my efforts and not overall business sales.
- Created and updated regular inventory reports and records.
- Analyzed inventory data to identify and address stock discrepancies.
Store Manager
Metro By T-Mobile
09.2018 - 08.2019
- Top salesmen in both accessories and phones between 9 locations in Lafayette and surrounding area and out of 30+ employees. Averaged $11,000 in accessories and 95 phones monthly.
- Managed inventory control, cash control, store associates, and store opening and closing procedures, and maintaining communications with corporate regional manager on store specific metric goals.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Attended quarterly leadership seminar's in Baton Rogue hosted by HQ corporate managers.
Education
Bachelor of Science - Informatics, Business, Cybersecurity
University of Louisiana At Lafayette
Lafayette, LA12.2024
Skills
Expert: System Implementation, Sales, Communication, Leadership, Operations Management
Intermediate: Python, Risk Management, Security Tools, Data Analysis
Languages
Arabic
Limited Working
Timeline
Academic Peer Mentor
University Of Louisiana At Lafayette
08.2023 - Current
Real Estate Manager
Nola Pads
04.2023 - 07.2023
Geek Squad Associate
Best Buy
11.2022 - 01.2023
Undergraduate Student Research Assistant
University Of Louisiana At Lafayette
10.2022 - 12.2022
Property Manager
Nola Pads
08.2021 - 04.2022
Inventory Manager
AllSizeTires
08.2019 - 02.2020
Store Manager
Metro By T-Mobile
09.2018 - 08.2019
Bachelor of Science - Informatics, Business, Cybersecurity
University of Louisiana At Lafayette
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