Mathew Allen
Palm Desert,CA
Summary
Dynamic retail leader with extensive experience at Ralph Lauren, excelling in team management and customer experience improvement. Proven track record in achieving sales targets through effective communication and strategic planning. Skilled in staff training and conflict resolution, fostering a motivated team culture that drives results and enhances customer loyalty.
Overview
25
25
years of professional experience
Work History
Retail Sales Supervisor
Ralph Lauren
Palm Desert, California
08.2024 - Current
- Supervised daily operations and staff in fast-paced retail environment.
- Trained new employees on product knowledge and customer service techniques.
- Implemented visual merchandising standards to enhance store presentation.
- Conducted performance evaluations and provided constructive feedback to team members.
- Assisted customers in selecting products that met their needs while adhering to company policy regarding pricing, promotions, returns and exchanges.
- Trained newly hired employees by explaining job responsibilities and overseeing task prioritization.
- Evaluated inventory levels on a regular basis to ensure adequate stock was available for customers' needs.
- Investigated customer complaints promptly and implemented corrective actions when necessary.
- Resolved conflicts between staff members or customers in a professional manner.
- Monitored employee performance and provided feedback to motivate team members to reach their goals.
- Developed strategies to increase store profitability by analyzing monthly sales reports and identifying areas for improvement.
Customer Experience Manager/Associate Manager
Ralph Lauren
Cabazon, California
03.2024 - 08.2024
- Consumer obsessed and has a relentless focus on the customer satisfaction. Seeks out and identifies opportunities that benefit the business and consumers.
- Motivated by success and passionate about working and achieving higher results. Provides feedback and delivers consistent results.
- Full understanding of company vision and upholds Ralph Lauren standards at all times. Supports in ensuring the team is trained to know how to drive business forward and deliver consistent results.
- Positive influence focused on motivating the team for business success. Communicate with a purpose, debates with respect and supports collective decisions.
- Able to get the best results from others, emphasizes cooperation and measures own success by team success.
- Supports a challenging and positive team environment and also understands the importance of building inclusive and diverse teams.
- Develops internal talent using company's tools and programs. Also supports in networking and recruitment of top talent, collaborates on development opportunities for team performance.
- Foster a deep connection between the brand RL, team and client. Understands Ralph Lauren MWTS and clienteling approach with community outreach and impact to the business.
- Believes winning is all about teams success by creating a positive and happy culture within the team to create meaningful experiences for customers and motivate others to be their best and drive results.
- Supports and communicates strategic vision including short term and long term goals to store teams.
- Ability to manage priorities effectively and organize based on business needs and urgency.
- Remains solution oriented when dealing with time demands, pressure and conflict.
- Supports in the management of team performance.
- Manages up and seeks support in navigating obstacles and challenges.
- Handled customer inquiries and resolved issues effectively and efficiently.
- Supervised daily operations and staff in fast-paced retail environment.
- Trained newly hired employees by explaining job responsibilities and overseeing task prioritization.
- Evaluated inventory levels on a regular basis to ensure adequate stock was available for customers' needs.
- Investigated customer complaints promptly and implemented corrective actions when necessary.
- Resolved conflicts between staff members or customers in a professional manner.
- Monitored employee performance and provided feedback to motivate team members to reach their goals.
Area Retail Sales Manager
Aquila Inc
Sydney, NSW
06.2019 - 11.2021
- Team Recruitment Effective, Competitor tracking
- Discount planning Sales coordination Social perceptiveness
- Analytical thinking Task prioritization Time management, Achieved annual sales targets successfully through proactive leadership, goal alignments and daily leadership role
- Maintained competitive product and service pricing through market analysis and KPI reports
- Directed a performance based team culture across all stores
- Monitored sales and profit, prepared profiles, and adapted sales enablement strategies to improve growth
- Recruited, Trained and directed teams by forecasting sales and setting appropriate performance goals
- Accomplished corporate goals by implementing strategic sales plans
- Optimized sales initiatives based on customer feedback and market trend data
- Enhanced employee performance with regular reviews and personalized improvement plans
- Elevated team productivity and performance using improved training and motivational strategies
- Boosted interest in company offerings with special events and marketing initiatives.
- Supervised employees, offering assistance with sales tactics.
State / District Manager
Politix (Laci pvt ltd)
Sydney, Australia
11.2000 - 05.2019
- Recruited and hired talented sales professionals.
- Implemented performance improvement plans to aid underperforming employees in meeting expectations.
- Prepared sales forecasts to develop tactical plans to meet goals.
- Supported sales efforts by assisting with questions concerning product applications or performance.
- Developed strategic vision to advise region and influence sales.
- Managed onboarding of new employees by providing sales training and mentoring.
- Led sales meetings to educate sales personnel on product features and usage benefits.
- Traveled through assigned territory to solicit orders from regular and prospective customers.
- Planned and directed staffing, training and performance evaluations to develop and control sales and service programs.
- Oversaw regional and local sales managers and staffs.
- Reviewed operational records and reports to project sales and determine profitability.
- Developed sales team through motivation, counseling and product knowledge education.
- Represented company at trade association meetings to promote products.
- Successfully leading a big team with one of the most Iconic and longest running Australian brand Politix est 1974.
- I grew in the business and had the biggest portfolio in NSW state, Sydney over 19 years.
Education
MASTERS OF BUSINESS ADMINSTRATION -
UTS
Sydney02.2001
MASTERS OF INFORMATION SYSTEMS -
Central Queensland university
Sydney, NSW, US03.1998
Skills
- Client Relationships
- Developing Recruitment Strategies
- Collaboration Experience
- Team Management Experience
- Customer Experience Improvement
- Customer Care
- Customer Loyalty
- Performance Goals
- Customer Feedback
- Visual merchandising
- Staff training
- Customer service
- Team building
- Conflict resolution
- Time management
- Effective communication
- Problem solving
- Goal alignment
- Relationship management
- Sales expertise
- Merchandise display
- Goals and performance
- Sales target achievement
- Staff training and development
- Employee motivation
References
References available upon request
Awards
- Politix Spirit Awards 2015, 2017
- Employee of year 2007, 2008, 2010
Timeline
Retail Sales Supervisor
Ralph Lauren
08.2024 - Current
Customer Experience Manager/Associate Manager
Ralph Lauren
03.2024 - 08.2024
Area Retail Sales Manager
Aquila Inc
06.2019 - 11.2021
State / District Manager
Politix (Laci pvt ltd)
11.2000 - 05.2019
MASTERS OF BUSINESS ADMINSTRATION -
UTS
MASTERS OF INFORMATION SYSTEMS -
Central Queensland university