Mathew Carroll
Riverside,CA
Summary
Dynamic Lead Associate with expertise in operational management and team leadership. Skilled in implementing customer service standards and training staff, contributing to improved guest satisfaction and streamlined operations.
Overview
10
10
years of professional experience
Work History
Lead Associate
Anaheim Ice
Anaheim, California
04.2022 - Current
- Assisted in implementing customer service standards to enhance guest experience.
- Supervised daily operations ensuring a smooth and efficient workflow.
- Daily documentation of sales reports including, but not limited to, cover reports, flash sales summary reports, ice utilization reports,
Ice Technician
Anaheim Ice
Anaheim, California
01.2017 - 05.2022
- Responsible for maintaining proper ice conditions and the equipment for proper ice
maintenance. In addition, I have been responsible for training new ice technician's and managers
on ice resurfacing equipment. Awarded employee of the month twice July,2018 and again in
January, 2022.
Operations Associate
Anaheim Ice
Anaheim, California
12.2015 - 01.2017
- Responsible for handling day to day operations of the facility including scorekeeping and skate
guarding. - Communicate rink program information to Guests
Education
High School Diploma -
Rancho Cucamonga High School
Rancho Cucamonga, CA05-2011
Skills
- Communication skills
- Problem solving
- Time management
- Adaptability
Timeline
Lead Associate
Anaheim Ice
04.2022 - Current
Ice Technician
Anaheim Ice
01.2017 - 05.2022
Operations Associate
Anaheim Ice
12.2015 - 01.2017
High School Diploma -
Rancho Cucamonga High School