Victoria Zamora
Phoenix,AZ
Summary
Effective Sales Associate with strong multitasking abilities and a commitment to maintaining a positive demeanor at all times.
Overview
23
23
years of professional experience
Work History
Lead Associate
Food City
10.2000 - 10.2023
- Assessed customer interactions to identify potential shoplifting incidents and escalated concerns to management for resolution.
- Managed completion of daily duties and unique assignments to ensure operational efficiency.
- Achieved high customer satisfaction by efficiently processing cash transactions and check cashing services. Improved payment processing for utility bills through Western Union, resulting in enhanced operational efficiency. Contributed to financial accuracy by meticulously handling cash and transactions.
- Executed morning verification of tills to maintain financial integrity and support smooth store operations.
- Achieved operational efficiency through effective management of daily tasks. Enhanced team collaboration to meet project deadlines. Improved workflow processes to support overall project delivery.
- Oversaw thorough cleaning and strategic restocking of main aisles and register zones to ensure optimal product availability.
- Executed ticket replenishment for lottery machines and compiled detailed reports for performance tracking.
- Achieved efficient aisle restocking during night shifts, enhancing product availability. Improved pricing accuracy by effectively managing the removal and placement of price tags. Fostered a well-organized shopping environment, leading to increased customer satisfaction.
- Achieved high standards of cleanliness and product presentation through effective cleaning and wrapping of poultry and meat. Contributed to customer satisfaction by ensuring quality and freshness of meat products. Enhanced department operations by maintaining a well-organized workspace.
- Managed customer transactions, ensuring swift and precise processing of grocery and product sales.
Skills
- Customer/people oriented
- Bilingual
- Communication skills
- Stocking
- Trusted key holder
- Cash handling and management
- Motivated team player
- Goal-oriented
- Active listening skills
- Strong client relations
- Quick learner
- Data entry
- Self-motivated
Timeline
Lead Associate
Food City
10.2000 - 10.2023