Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Mathew Cisneros

Sugar Land,TX

Summary

Committed and hardworking Front Desk/Cashier at Emerald Bowl with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.

Overview

1
1
year of professional experience

Work History

Front Desk

Emerald Bowl
07.2023 - 05.2024
  • Streamlined front desk operations for increased efficiency and improved customer service.
  • Enhanced guest satisfaction by providing efficient check-in and check-out processes.
  • Handled sensitive guest information with discretion, adhering to strict data privacy guidelines set forth by the company.
  • Managed high call volume with exceptional telephone etiquette, resulting in positive feedback from guests.
  • Assisted guests with special requests, ensuring a personalized and memorable stay.

Education

Associate of Arts - Music Education

Wharton County Junior College
Sugar Land
05.2025

High School Diploma -

I H Kempner High School
Sugar Land
05.2023

Skills

Initiative-taking

Basic accounting

Telephone Etiquette

Appointment Scheduling

Customer Service

Customer Relations

Additional Information

I march drum corps as i had marched the summer of 2023 with the Blue Stars Drum and Bugle Corps. It takes a severe amount of dedication and loyalty as well as needing to be able to handle physically demanding task.

Timeline

Front Desk

Emerald Bowl
07.2023 - 05.2024

Associate of Arts - Music Education

Wharton County Junior College

High School Diploma -

I H Kempner High School

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Mathew Cisneros