Mathew Cota

• Increased loan portfolio during low economic cycles by strategically identifying prospects within target market and offering incentives.
• Improved customer retention by implementing innovative solutions that resolve complex customer problems.
• Acquired new customers through new business development strategies, industry knowledge, superior customer service, and relationship building skills.
• Increased team performance by providing training and development on industry best practices and performing evaluations.
• Stayed on top of current and emerging industry trends to maintain competitive advantage.

• Developed and maintained relationships with customers to facilitate user engagement and satisfaction.
• Collaborated with cross-functional teams to develop strategies for driving customer success.
• Delivered presentations on product features, benefits, and value propositions at conferences or webinars.
• Coached team members on best practices for delivering exceptional customer experiences.
• Conducted regular meetings with branch personnel to discuss goals, objectives, policies, procedures, and customer service standards.
• Created financial reports for senior management regarding sales results, budgeting issues, staffing needs.

• Assisted in the development of operational strategies to ensure efficient and productive operations.
• Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
• Conducted regular performance reviews for employees to identify areas of improvement.
• Coordinated with other departments to ensure smooth flow of operations.
• Ensured compliance with safety regulations and company policies.

Served honorably for 8 years. Operated as Squad Leader and Mentor, supervising, training, and coaching over 15 Marines. Provided operational planning, execution, and reporting.

• Received several letters of recognitions for successful missions and team collaboration.
• Collaborated with cross-functional teams to develop strategies for driving mission success.