Mathew Garcia
Oxnard,CA
Summary
Proven track record in enhancing customer satisfaction and operational efficiency, notably at Toppers Pizza Place. Skilled in payment collection and customer service, demonstrating a hardworking and responsible attitude. Excelled in roles requiring meticulous attention to detail and the ability to manage high-stress situations, achieving commendable levels of client satisfaction and safety standards. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Pizza Delivery Driver
Toppers Pizza Place
08.2022 - Current
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
- Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
- Utilized strong organizational skills to efficiently manage multiple deliveries per shift without compromising quality or timeliness of service.
- Maintained a professional appearance, ensuring that personal grooming and uniform standards were in compliance with company policies.
- Adhered to strict safety standards while transporting perishable food items, ensuring that all products arrived at their destination in optimal condition.
Dog Grooming Assistant
Underdog Pet Stylist
03.2021 - 08.2022
- Enhanced overall appearance of dogs by providing regular baths, brushing, nail trimming, ear cleaning, and teeth brushing services.
- Maintained a safe and hygienic work environment, ensuring the well-being of both pets and staff members.
- Worked collaboratively with team members to ensure efficient scheduling and smooth daily operations within the salon.
- Assisted head groomer with advanced procedures such as de-matting fur or treating skin conditions under veterinary supervision.
- Soothed anxious or nervous pets through gentle handling techniques, creating a calming atmosphere during their visit.
- Contributed to salon's success by consistently receiving positive reviews from satisfied clients praising attention to detail, compassionate handling of pets, and excellent customer service.
Sales Associate
PacSun Clothing
11.2019 - 03.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Associate of Science - Business Administration
Moorpark College
Moorpark, CA06.2026
High School Diploma -
Rio Mesa High School
Oxnard, CA06.2021
Skills
- Customer Service
- Payment Collection
- Hardworking and Responsible
- Good Driving Record
Certification
- Certified Food Handler, Toppers Pizza Place - CA Food Handlers
Timeline
Pizza Delivery Driver
Toppers Pizza Place
08.2022 - Current
Dog Grooming Assistant
Underdog Pet Stylist
03.2021 - 08.2022
Sales Associate
PacSun Clothing
11.2019 - 03.2021
Associate of Science - Business Administration
Moorpark College
High School Diploma -
Rio Mesa High School
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