Mathew James
Carrollton,TX
Summary
Driven logistics and customer service professional with a proven track record at Nosco Inc., enhancing operational efficiency and customer satisfaction. Expert in logistics coordination, inventory tracking, and fostering client relationships. Skilled in Radius ERP & Process Shipper, with a knack for training employees and optimizing warehouse space. Achieved significant improvements in order fulfillment and delivery scheduling.
Overview
18
18
years of professional experience
Work History
Logistics Supervisor
Nosco Inc.
Carrollton, TX
05.2016 - Current
- Coordinated daily logistics activities for timely order fulfillment and customer satisfaction.
- Process outbound freight shipments via domestic & international freight vendors utilizing Radius ERP software and Process Shipper.
- Optimized storage solutions within the warehouse to maximize space utilization while maintaining organization standards.
- Trained, scheduled and evaluated 2 employees.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Resolved any issues arising from shipment discrepancies or damaged items promptly, minimizing impact on overall operations.
- Developed strong relationships with key clients through frequent communication and exceptional service delivery.
- Supervised loading/unloading processes for efficient handling of products while preventing damages or delays in shipment schedules.
- Operate forklifts, clamp trucks and pallet jacks to organize inventory and best utilize warehouse space.
Social Media Manager
Build A Better Us
Remote
10.2018 - 09.2020
- Increased customer engagement through social media.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
Shipping Clerk
The Hillman Group Inc.
Lewisville, TX
04.2012 - 05.2015
- Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
- Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
- Reviewed order data to verify transactions and shipping dates.
- Reduced shipping errors by implementing a thorough quality control system for outgoing orders.
- Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
- Maintained accurate inventory records, ensuring seamless order processing and shipment tracking.
- Consistently met customer satisfaction goals through diligent attention to detail and commitment to delivering high-quality service in every shipment handled.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
Customer Service Specialist
Office Depot Inc
Dallas, TX
06.2006 - 05.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Collaborated with team members to create effective strategies for improving overall customer experience.
Education
Associate of Science -
Baltimore City Community College
Baltimore, MD12.2007
High School Diploma -
Hackensack High School
Hackensack, NJ06.2002
Skills
- Logistics Coordination
- Material Handling
- Transportation Management
- Training employees
- Delivery Scheduling
- Warehouse Organization
- Materials Storage
- Shipping coordination
- Inventory Tracking
- Researching freight carrier costs
- Proficient in Microsoft Word, Excel, Outlook, Radius ERP & Process Shipper
- Forklift certified (stand, sit-down & clamp trucks, pallet jacks)
Timeline
Social Media Manager
Build A Better Us
10.2018 - 09.2020
Logistics Supervisor
Nosco Inc.
05.2016 - Current
Shipping Clerk
The Hillman Group Inc.
04.2012 - 05.2015
Customer Service Specialist
Office Depot Inc
06.2006 - 05.2015
Associate of Science -
Baltimore City Community College
High School Diploma -
Hackensack High School