Mathew Johnson
Edwards Garment
Kalamazoo,MI
8
years of professional experience
Performance-driven and results-oriented professional with extensive experience in customer service, organizational support, project management, and personnel supervision. Exceptional verbal and written communications skills, highly organized, and effective in the management/coordination of critical projects and care.
Work History
Customer Service Representative
1 Year 2 Months- Assisted customers with inquiries, providing accurate product information and service guidance.
- Resolved customer issues through effective communication and problem-solving techniques.
- Processed customer transactions efficiently, ensuring accuracy in all financial interactions.
- Collaborated with team members to enhance service delivery and promote a positive customer experience.
Digital Archivist
3 Months- Organized and digitized archival materials to enhance accessibility for research teams.
- Collaborated with IT to implement digital preservation strategies, improving long-term access to critical data.
- Conducted regular audits of digital archives to assess integrity and compliance with organizational standards.
Surgery Scheduling Coordinator
5 Months- Expertly managed planning, scheduling and coordination of outpatient procedures.
- Coordinated with facilities to set up surgeries for Gastroenterology surgeons.
- Reviewed medical histories and current information to provide accurate information to surgeons.
- Educated patients about surgeries and provided treatment plan documentation.
Claims Adjuster
6 Months- Processed claims for completeness to correct errors or omissions and investigate questionable claims.
- Examined claims forms and other records to determine insurance coverage.
- Substantiated legitimate claims and denied unjustified claims.
- Evaluated all evidence with ultimate goal of creating positive outcomes for client's claims.
Customer Service Advocate
1 Year 10 Months- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Maintained current knowledge of company policies, products and marketing initiatives to better serve each customer.
- Evaluated trends and recommended enhancements to customer service policies, boosting team performance and customer satisfaction scores.
Customer Service Representative
11 Months- Answered an average of 50 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Developed reputation as an efficient service provider with high levels of accuracy.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Learned, referenced and applied product knowledge information.
Education
Associate of Arts
Skills
Creative problem solver
Strong client relations
Exceptional communication skills
MS Windows proficient
Administrative support specialist
Professional phone etiquette
Excellent planner and coordinator
Report analysis
Accurate and detailed
Team building
Timeline
Customer Service Representative
Edwards Garment
06.2025 - CurrentRead More
Digital Archivist
Charles River Laboratories
03.2022 - 06.2022Read More
Surgery Scheduling Coordinator
Bronson Healthcare Group Inc.
10.2021 - 03.2022Read More
Claims Adjuster
Health Care Services Corporation
02.2021 - 08.2021Read More
Customer Service Advocate
Zagg Inc.
03.2019 - 01.2021Read More
Customer Service Representative
PNC Inc.
04.2018 - 03.2019Read More
Kalamazoo Valley Community College
Associate of Arts
Read More