Mathew Logan
East Lansing
Summary
I am a current Organizational Communications major at Michigan State University, with a passion for customer service and providing excellent service and work in everything I do!
Overview
3
3
years of professional experience
1
1
Certification
Work History
Head of Security Operations
Dublin Square Bar & Grill
01.2025 - Current
- Enforced safety protocols to maintain a secure environment for patrons.
- Conducted nearly 400+ thorough ID checks per night for age verification, preventing underage entry to the establishment.
- Promoted from bouncer to Head of Security.
- Monitored crowds of 200-400 patrons behavior to prevent conflicts and ensure compliance with venue policies.
Summer Inclusion Counselor
Rockford Park District
05.2025 - 08.2025
- Managed 4 special needs children daily and assisted with their needs
- Developed inclusive programming for diverse groups, enhancing participation and community engagement.
- Collaborated with staff to create tailored support plans for individuals with varying abilities.
- Trained and mentored junior counselors on best practices for inclusion strategies and techniques.
- Facilitated communication between families, participants, and staff to ensure needs were met effectively.
Sales Associate
EYEGLASS WORLD
04.2024 - 12.2024
- Assisted patients with optical needs.
- Multiple 5-star personalized reviews on Google.
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Analyzed sales trends to identify opportunities for inventory optimization and promotional strategies.
Sales Representative
Alliance Mobile
01.2023 - 04.2024
- Developed and maintained relationships with clients to enhance customer satisfaction and loyalty.
- Conducted product presentations and demonstrations, showcasing features and benefits for potential customers.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Completed over 50 calls a day to potential customers, with a 85% close rate
Education
Bachelor of Arts - Organizational Communications
Michigan State University
East Lansing, MI05-2027
Associate's degree - General Studies
Florida Southwestern State College
Fort Myers, FL12.2024
High School Diploma -
Boylan Central Catholic High School
Rockford, IL05.2022
Skills
- Security policies
- Threat intelligence
- Microsoft Excel
- Customer relationship management (CRM)
- POS systems expert
- Multicultural sensitivity
Certification
- CPI Certified
- Driver's License
Timeline
Summer Inclusion Counselor
Rockford Park District
05.2025 - 08.2025
Head of Security Operations
Dublin Square Bar & Grill
01.2025 - Current
Sales Associate
EYEGLASS WORLD
04.2024 - 12.2024
Sales Representative
Alliance Mobile
01.2023 - 04.2024
Bachelor of Arts - Organizational Communications
Michigan State University
Associate's degree - General Studies
Florida Southwestern State College
High School Diploma -
Boylan Central Catholic High School