Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

MATHEW PANZENBECK

Summary

A well-rounded college graduate who performs the best of their ability in any given environment. In doing so, displays qualities of professionalism and leadership.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Associate

Target
07.2023 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.

Soccer Coach

SUSA Soccer Academy
08.2022 - Current
  • Promoted love of game by assisting players with understanding positioning, play techniques and teamwork strategies.
  • Improved player behavior through modeling and disciplinary interventions.
  • Evaluated individual knowledge, skills and strengths and assigned team positions to maximize talent areas.
  • Directed ambitious practice sessions to boost athletic abilities and teamwork.

Financial Management Technician

US Army National Guard
01.2021 - Current
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Provided financial support to the unit by processing invoices, as well as dispersing payments and military entitlements.
  • Analyzed DDS programs to assist with efficient allocation of resources.
  • Complied with established internal controls and policies.

IT Technician

CUNY Queens College
08.2022 - 05.2023
  • Performed maintenance tasks on PCs, networks and mobile devices.
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.

Education

Bachelor of Arts - Economics W/ Minor in Accounting

CUNY Queens College
New York, NY
05.2023

Skills

  • MS Office Proficiency
  • R Studio
  • STATA
  • Data Analytics
  • Python
  • SQL

Accomplishments

  • 2021 Finalist at ISACA NY Chapter Cyber-Security Case Study Competition
  • 2023 Finalist at ISACA NY Chapter Cyber-Security Case Study Competition

Certification

Fortinet:

  • NSE Level 1
  • NSE Level 2
  • NSE Level 3


Google:

  • Data Analytics

Timeline

Customer Service Associate

Target
07.2023 - Current

Soccer Coach

SUSA Soccer Academy
08.2022 - Current

IT Technician

CUNY Queens College
08.2022 - 05.2023

Financial Management Technician

US Army National Guard
01.2021 - Current

Bachelor of Arts - Economics W/ Minor in Accounting

CUNY Queens College

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MATHEW PANZENBECK