Mathew Rodriguez
Chicago,Illinois
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Costumer Service Supervisor
NOCD
Chicago , IL
08.2021 - 12.2023
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
- Communicated regularly with other departments regarding any changes in policy or procedure that may affect customers.
- Performed quality assurance audits on completed transactions by reviewing recordings of phone conversations between customers and agents.
General Manager
Applebee's Bar and Grill
Chicago, IL
03.2008 - 02.2020
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Trained employees on duties, policies and procedures.
- Supervised employees through planning, assignments and direction.
- Created schedules and monitored payroll to remain within budget.
Education
Some College (No Degree) - Theology
Indiana Bible College
IndianaSkills
- Team Building and Leadership
- Problem-Solving
- Time Management
- Customer Relations
- Cross-Functional Collaboration
- Records Management
Affiliations
- Basketball coaching
Accomplishments
- Recognition for highest profitability
References
References available upon request.
Timeline
Costumer Service Supervisor
NOCD
08.2021 - 12.2023
General Manager
Applebee's Bar and Grill
03.2008 - 02.2020
Some College (No Degree) - Theology
Indiana Bible College
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