Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christina Knotts

Callahan,FL

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

7
7
years of professional experience

Work History

Housekeeper

Molly Maid
St Augustine, FL
12.2018 - 03.2019
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Worked on cleaning team to service hotels, offices and other commercial buildings.
  • Responded to requests from patrons for linens and toiletries.
  • Restocked linen and cycled towels and sheets in full-service hotel-based spa.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Verified cleanliness and organization of storage areas and carts.

Pharmacy Technician

Tas Drug
Maiden, NC
02.2014 - 05.2015
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Counted, measured and compounded medications following standard procedures.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
  • Liaised with other pharmacies to eliminate issues related to product expiration.
  • Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.

Data Entry Clerk

OFF Construction
Lincolnton, NC
04.2012 - 05.2014
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Organized, sorted and checked input data against original documents.
  • Evaluated source documents to locate needed information.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Monitored database updates and verified for correctness.
  • Reviewed completed work for compliance with regulations.
  • Maintained files, records and chronologies of entry activities.
  • Compiled and verified accuracy and sorting information to prepare source data for computer entry.
  • Added documents to file records and created new records to support filing needs.

Education

High School Diploma -

Bandys High School
Catawba, NC
05.1994

Skills

  • Professional and Courteous
  • Detail-Oriented
  • Verbal and Written Communication
  • Data Entry
  • Inventory Control
  • Creative Problem Solving
  • De-escalation Techniques
  • Upbeat and Positive Personality
  • Understanding Customer Needs
  • Calm and Professional Under Pressure
  • Customer Data Confidentiality
  • Multitasking and Prioritization
  • Inbound And Outbound Calling
  • Medical Terminology Knowledge
  • Communication Skills
  • Sales Expertise

Timeline

Housekeeper

Molly Maid
12.2018 - 03.2019

Pharmacy Technician

Tas Drug
02.2014 - 05.2015

Data Entry Clerk

OFF Construction
04.2012 - 05.2014

High School Diploma -

Bandys High School

Similar Profiles

CREATE PROFILE