Mathew Sogamoso
Costa Mesa,CA
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
7
7
years of professional experience
Work History
Instacart Shopper
Instacart
Tustin, CA
05.2022 - Current
- Maintained accurate records of goods delivered and collected payments as required.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Assisted customers with unloading groceries at their homes.
- Resolved discrepancies between store invoices and customer orders.
- Assisted other shoppers when needed to expedite their shopping experiences.
- Followed all safety protocols while handling food items such as raw meats, produce and dairy products.
- Prepared orders for delivery, including selecting items from shelves, bags and boxes.
- Informed customers about specials, new products or promotions available in store.
- Delivered groceries on time according to company standards for customer satisfaction.
- Greeted customers and responded to inquiries in a friendly and professional manner.
- Verified product quality and quantity against customer orders.
- Provided exceptional customer service throughout the shopping experience.
- Ensured accuracy of orders by double checking contents before bagging each item.
- Collaborated with team members to complete tasks efficiently within allotted time frames.
Server
Boiling Crab
Santa Ana, CA
05.2018 - 05.2022
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Maintained records of transactions made during shift as required by law or company policy.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Monitored dining room for cleanliness and proper set-up at all times.
- Prepared drinks according to standard recipes.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Greeted guests and provided menus.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Assisted in training new servers.
- Stayed informed about daily specials, new menu items, promotions.
- Upheld high standards of sanitation in accordance with health department regulations.
Education
High School Diploma -
Segerstrom
Santa Ana, CA05-2018
Skills
- Order fulfillment
- Payment processing
- Route optimization
- Inventory management
- Product quality assurance
- Customer service
- Cash handling
- Menu item recommendation
- Liquor, wine, and food service
- Special dietary requirements
- Strong work ethic
- Shift management
- Positive guest interactions
- Calm demeanor
- Food safety
- POS operation
- Bilingual communication
Timeline
Instacart Shopper
Instacart
05.2022 - Current
Server
Boiling Crab
05.2018 - 05.2022
High School Diploma -
Segerstrom