Mathew Sorei
Copperas Cove
Summary
Critical thinking employee with excellent time management skills. Dedicated problem-solver adept at remaining calm under pressure. Effective ramp agent using top-notch skills in time management and organization.
Overview
15
15
years of professional experience
2009
2009
years of post-secondary education
Work History
Ramp Agent
American Airlines
Kansas City
04.2023 - 03.2025
- Loaded and unloaded luggage from aircraft efficiently.
- Operated ground support equipment safely and effectively.
- Coordinated with flight crews to ensure timely departures.
- Utilized two-way radio communication systems to communicate between ramp agents and pilots and ground crew personnel.
- Ensured proper weight balance on aircrafts by placing heavy items in the aft of the plane.
- Inspected aircraft interiors prior to take-off for any hazards or debris that could cause damage during flight.
Ramp Agent
Piedmont/American airline
Kansas City
05.2018 - 03.2023
- Loaded and unloaded luggage from aircraft efficiently.
- Operated ground support equipment safely and effectively.
- Conducted pre-flight checks on baggage handling systems.
- Managed cargo operations and ensured compliance with regulations.
- Coordinated with flight crews to ensure timely departures.
Cook
Pineapple cuisine
Hilo
03.2015 - 02.2018
- Prepared diverse dishes following restaurant recipes and presentation standards.
- Maintained cleanliness and organization of kitchen workspaces and equipment.
- Collaborated with team members to ensure timely meal preparation during service hours.
- Followed safety and sanitation guidelines to ensure food quality and customer safety.
- Trained new staff on kitchen procedures, equipment use, and food handling practices.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Cook
Island Gourmet Markets
Waikoloa
08.2010 - 01.2015
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Used standardized recipes and other instructions to prepare food.
- Organized storage areas for efficient usage of space.
- Resolved customer complaints regarding food quality or services provided.
- Coordinated with wait staff to ensure timely delivery of meals to customers.
- Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
Education
Pahoa High School
Pahoa, HISkills
- Equipment operation
- Weight balance
- Safety inspections
- Ground support coordination
- Load planning
- Ramp security
- Marshaling aircraft
- Heavy lifting
- Multitasking and organization
- Temperature control
- Grilling expertise
- Portion control
- Sanitation
- Cooking
- Picking and packing
- Warehouse equipment maintenance
- Pallet jacks
- Forklift operations
- Labeling and sorting
- Loading and unloading
- Order preparation
Timeline
Ramp Agent
American Airlines
04.2023 - 03.2025
Ramp Agent
Piedmont/American airline
05.2018 - 03.2023
Cook
Pineapple cuisine
03.2015 - 02.2018
Cook
Island Gourmet Markets
08.2010 - 01.2015
Pahoa High School