Mathew Vela

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Demonstrate ability to keep the facility as safe as possible between youth and staff
• Ability to regulate youth in both GP and VIC programming whenever they may be upset, or agitated towards other.

Currently assigned to RST in the RSU department.

• Supervise juvenile offenders, ensuring safety and compliance with facility protocols. Implement rehabilitation programs, fostering positive behavior changes.
• Mentor at-risk youth, providing guidance and support. Collaborate with multidisciplinary teams to develop individualized treatment plans.
• Assess security risks, maintaining facility safety. Conduct thorough incident investigations, preparing detailed reports for administrative review.
• Develop creative conflict resolution strategies, reducing altercations among juveniles. Introduce new educational programs to enhance rehabilitation efforts.
• Supervised daily activities of youth residents to ensure safety and compliance with facility regulations.

• Supervised juvenile offenders, enforced safety protocols, and implemented rehabilitation programs. Reduced disciplinary incidents through effective conflict resolution.
• Fostered positive relationships with youth, colleagues, and support staff. Contributed to team-based approach in developing individualized treatment plans.
• Introduced creative educational activities to engage troubled youth. Adapted communication strategies to connect with diverse personalities and backgrounds.
• Maintained accurate records and reports, ensuring compliance with state regulations. Contributed to improved facility security measures and emergency response procedures.

• Managed complex benefits inquiries, analyzing eligibility criteria and policy details to provide accurate, timely solutions for clients.
• Guided employees through benefits enrollment processes, ensuring understanding of options and maximizing satisfaction with chosen plans.
• Streamlined benefits administration procedures, reducing processing time and enhancing overall efficiency of the department.

• Managed sales and billing operations, streamlining processes to enhance customer satisfaction and boost revenue. Implemented efficient strategies, resulting in measurable improvements.
• Analyzed sales data and billing trends to identify areas for improvement. Developed and executed data-driven strategies to optimize performance and increase profitability.

• Analyzed market trends and customer data at T-Mobile to inform strategic decisions. Optimized processes, leading to measurable improvements in operational efficiency.
• Developed long-term strategies at T-Mobile, aligning team efforts with company vision. Anticipated industry shifts, positioning the organization for future success.
• Conducted in-depth market analysis at T-Mobile, identifying key trends to shape strategic decisions and drive operational improvements.
• Developed forward-thinking strategies at T-Mobile, aligning team objectives with long-term company goals and adapting to industry shifts.

• Led cross-functional team at T-Mobile, driving operational efficiency and customer satisfaction. Implemented new processes, resulting in notable performance improvements.
• Spearheaded innovative projects at T-Mobile, fostering a culture of continuous improvement. Developed creative solutions to complex challenges, enhancing team productivity.

• Fostered strong team relationships, enhancing overall store efficiency. Shared best practices with colleagues, contributing to a supportive and high-performing work environment.
• Achieved top-tier sales rankings through strategic upselling and cross-selling techniques. Consistently met and surpassed monthly quotas, driving revenue growth.