Summary
Overview
Work History
Education
Skills
Timeline
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Mathew Zepeda

North Hills,California

Summary

Due to my 6 years work history, I consider myself a hardworking and a reliable worker with background in operating cash registers, stocking merchandise and keeping areas clean and neat. I have highly organized skills, proactive, punctual, and team-oriented. Whatever I am tasked to do at work, I like to finish. The most important skills I have developed is customer service and descalating situation for a positive outcome.

Overview

7
7
years of professional experience

Work History

Transportation Security Officer (TSO)

TSA
10.2022 - 01.2025
  • Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
  • Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
  • Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
  • Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
  • Performed pat-downs to look for unauthorized materials and weapons.
  • Responded to emergency situations with professionalism and efficiency, ensuring the safety of passengers and staff.
  • Stayed current on evolving security protocols by participating in ongoing training programs and workshops regularly.
  • Attended daily briefings with supervisors to discuss issues with security screening processes.
  • Maintained a high level of situational awareness during peak travel times, enabling quick response to potential issues.
  • Promoted a positive customer service experience while enforcing strict adherence to federal regulations regarding air travel safety measures.
  • Used explosive detection machines and chemical swab systems to identify potential hazards.
  • Developed and maintained positive rapport with passengers and other airport personnel.
  • Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
  • Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
  • Utilized strong communication skills to address passenger concerns or inquiries related to transportation security processes.
  • Demonstrated adaptability and flexibility by rotating between various security functions as needed.
  • Responded effectively to security incidents and provided guidance regarding security procedures.

Manager

Galactic Challenge / Mark Derechi
10.2020 - 05.2022
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.

Equipment Technician 12/2017 - 08/2018,

Dj Armando
12.2017 - 09.2018
  • Troubleshot equipment failures and remedied problems to restore functionality.
  • Proactively identified areas requiring attention based on historical data analysis which led to reduced instances of unplanned downtime.
  • Maintained documentation of equipment maintenance tasks, new installations, and repair procedures.
  • Enhanced production efficiency with thorough troubleshooting and repair of malfunctioning equipment.
  • Evaluated facilities equipment and interpreted data.

Education

Santa Monica High School
Santa Monica, CA

Skills

  • Integrity and honesty
  • Customer service and assistance
  • De-escalation techniques
  • Policy enforcement
  • Team development
  • Surveillance monitoring
  • Security equipment operation
  • Threat management
  • Behavioral observations
  • Passenger communication

Timeline

Transportation Security Officer (TSO)

TSA
10.2022 - 01.2025

Manager

Galactic Challenge / Mark Derechi
10.2020 - 05.2022

Equipment Technician 12/2017 - 08/2018,

Dj Armando
12.2017 - 09.2018

Santa Monica High School

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Mathew Zepeda