Summary
Overview
Work History
Education
Skills
Timeline
Generic

Khyra Edwards

Houston

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm


Overview

10
10
years of professional experience

Work History

Transportation Security Officer (TSO)

TSA (Transportation Security Administration)
08.2018 - Current
  • Screened passengers, baggage, and cargo using advanced imaging technology, x-ray machines, and manual inspections to ensure compliance with federal security regulations.
  • Responded to alarms and security alerts by following established protocols, performing secondary screenings, and reporting suspicious activity.
  • Maintained positive control of airport terminal entry and exit points.
  • Managed sensitive and confidential information with discretion and in compliance with privacy and security protocols (e.g., PII, SSI).
  • Assisted in scheduling staff rotations and ensuring adequate coverage for screening checkpoints based on operational needs.
  • Prepared and submitted detailed reports on screening activities, staffing, and procedural compliance to supervisory and federal authorities.
  • Conducted clerical support tasks such as data entry, filing, report compilation, and correspondence with internal departments.
  • Coordinated daily assignments and checkpoint coverage schedules, ensuring seamless operations and effective resource management.
  • Resolved passenger concerns and escalated sensitive situations appropriately to minimize delays and maintain order.
  • Communicated clearly and empathetically with passengers, addressing questions, concerns, and special needs with professionalism.
  • Assisted diverse individuals, including those with disabilities or language barriers, ensuring fair and courteous treatment.
  • Maintained focus and awareness while working in a stressful environment which includes noise from alarms, machinery and people, crowd distractions, time pressure, and disruptive and angry passengers.
  • Resolved conflicts calmly while maintaining compliance with federal safety protocols.
  • Maintained the ability to make quick and efficient decisions in both crisis and routine situations.

Insurance Verification Representative

CVS Caremark
10.2015 - 05.2018
  • Verified patients’ insurance coverage and eligibility for prescription medications and pharmacy services, ensuring accuracy and timely processing.
  • Provided exceptional customer service by clearly explaining insurance benefits, copays, and out of pocket costs to patients.
  • Maintained the ability to handle large amounts of incoming Medicare and Medicaid insurance applications and process them efficiently while also meeting the quota and having them completed them prior to the allotted time frame.
  • Maintained accurate records and documentation in compliance with HIPAA and internal quality standards.
  • Communicated directly with insurance carriers, prescribers, and patients to obtain missing or corrected information for timely claim resolution.
  • Documented all override activity and case notes in internal systems, ensuring audit readiness and data integrity.
  • Collaborated with pharmacists and internal departments to escalate urgent issues and minimize disruption to patient care.
  • Handled a high volume of inbound and outbound calls in a fast paced environment while maintaining empathy and professionalism.
  • Assisted both members and physicians with finding formulary alternatives in compliance with the patient's respective plan.

Education

Associate of Science - Radiology Technician

Lonestar Community College
Houston, TX
05-2028

High school or equivalent - undefined

Dekaney High school
Houston, TX
05.2015

Skills

  • Microsoft Office

  • Phone Etiquette

  • Call Center

  • Communication skills

  • Medical Terminology

  • HIPAA

  • Insurance Verification

  • Clerical Experience

  • Microsoft Excel

  • Conflict resolution

  • Microsoft outlook

  • Integrity and honesty

  • Customer service and assistance

  • De-escalation techniques

  • Policy enforcement

  • Critical thinking

  • Data entry

  • Active listening

  • Attention to detail

Timeline

Transportation Security Officer (TSO)

TSA (Transportation Security Administration)
08.2018 - Current

Insurance Verification Representative

CVS Caremark
10.2015 - 05.2018

High school or equivalent - undefined

Dekaney High school

Associate of Science - Radiology Technician

Lonestar Community College

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