Taala Mason
Glenn Heights,TX
Summary
Demonstrated strong problem-solving skills while supporting team objectives.
Contributed to team success through effective communication and collaboration.
Embraced new challenges with enthusiasm and a commitment to organizational goals.
Overview
11
11
years of professional experience
Work History
Transportation Security Officer (TSO)
TSA (Transportation Security Administration)
Dallas-Fort Worth, TX
02.2020 - Current
- Achieved thorough inspections of bags for unauthorized items or explosives, enhancing security protocols.
- Trained x-ray operators to accurately detect suspicious or dangerous items, improving threat identification.
- Successfully lifted and managed bags exceeding 50 lbs, demonstrating physical capability.
- Conducted regular risk assessments that identified vulnerabilities, leading to effective countermeasure implementation.
- Developed comprehensive emergency response plans and executed drills that boosted preparedness for various scenarios.
- Collaborated with cross-functional teams to establish and enforce security policies, enhancing overall safety standards.
- Managed access control systems effectively, ensuring accurate records of employee access and badge issuance.
- Facilitated training sessions that raised awareness of security best practices among employees, enhancing information security.
- Maintained awareness of industry trends and security technology advancements, ensuring proactive threat mitigation.
- Engaged with external law enforcement for incident resolution and investigation support, strengthening community relations.
- Drove increased cybersecurity awareness through an innovative training program, resulting in a marked decrease in phishing incidents.
- Streamlined the visitor management process, enhancing security and reducing unauthorized access incidents.
- Participated in the National Deployment Force (NDF) from November 2022 to December 2023.
Cashier
Walmart
Red Oak, TX
09.2017 - 02.2020
- Operated a cash register for cash, check and credit card transactions with 97% accuracy.
- Stocked and replenished merchandise according to store merchandising layouts.
- Cleaned and organized the store, including the checkout desk and displays.
- Alerted customers to upcoming sales events and promotions.
- Identified potential shoplifters and alerted management.
- Directed customers to store locations.
- Received customer payments.
- Greeted customers promptly.
- Totaled bills and calculated taxes.
- Described products and services in detail.
- Monitored areas for security issues and safety hazards.
- Assisted customers in selecting items based on needs.
- Created attractive displays to promote items.
- Processed customer returns.
- Reported security and service incidents to management.
- Completed purchases using Point of Sale systems.
- Collected and stored coupons.
- Trained new cashiers on procedures, customer service and sales techniques.
- Assisted on sales floor as needed to maintain service standards.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Welcomed customers into the store and helped them locate items.
- Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
- Verified that all customers received receipts for their purchases.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
- Determined customer needs by asking relevant questions and listening actively to the responses.
Ecommerce Personal Shopper
Walmart
Red Oak, TX
09.2017 - 02.2020
- Lift and pull items 50 pounds or more
- Delivery groceries to people cars
- Walk around the store and gather groceries together
Childcare Educator
Wee Care Youth & Recreation Center
DeSoto, TX
02.2015 - 07.2017
- Promoted good behavior by using the positive reinforcement method.
- Assisted the lead teacher with snack time, arts and crafts and putting the children down for naps.
- Relieved the head teacher and toddler teacher.
- Kept classrooms clean by sterilizing and disinfecting children's toys and surfaces.
- Organized small groups of children while transitioning to and from outdoor play.
- Administered medication and minor first aid to sick and injured students.
- Offered parents detailed daily reports that outlined their child's day.
- Maintained a child-friendly environment by allowing frequent access to outdoor activities.
- 3 years toddler care experience.
- Completed evening classroom and play area cleanup and closing duties.
- Sparked imagination by helping children discover new things each day.
- 2 years experience with developmentally challenged children ages 10 to 18.
- Planned and led games, reading time and singing for groups of 4 children.
- Supervised circle time, free play, outside play and learning and developmental activities.
- Incorporated music and play into developmentally appropriate activities.
- Encouraged child involvement in classroom experiences.
- Maintained accurate and detailed records of enrollments, attendance, health and safety, emergency contact information and incident reports.
- Maintained a positive demeanor to facilitate a stable, consistent environment.
Education
MBA - Business Administration
University of North Texas
Denton, TX06.2017
Skills
- Assisted in retail operations by providing support to team members
- Facilitated effective retail sales through positive customer interactions
- Promoted retail marketing initiatives by applying appropriate etiquette standards
- Practiced time management to balance multiple tasks efficiently
- Utilized Microsoft 360/Office tools to enhance productivity
- Leveraged Google Workspace for collaborative projects
- Delivered high-quality customer service by addressing client needs promptly
- Supported childcare activities by ensuring a safe environment
- Contributed to sales efforts by actively engaging with customers
- Demonstrated flexibility in adapting to changing retail demands
- Exhibited adaptability in diverse work environments
- Applied problem-solving skills to resolve customer issues
Additional Information
- Computer proficiency
- Good telephone etiquette
- Cleanliness
- Adaptability
- Customer-oriented
- Active listening skills
- Retail sales
- Computer literate
- Stocking
Languages
English
Native or Bilingual
Spanish
Elementary
Japanese
Elementary
Timeline
Transportation Security Officer (TSO)
TSA (Transportation Security Administration)
02.2020 - Current
Cashier
Walmart
09.2017 - 02.2020
Ecommerce Personal Shopper
Walmart
09.2017 - 02.2020
Childcare Educator
Wee Care Youth & Recreation Center
02.2015 - 07.2017
MBA - Business Administration
University of North Texas