Chrislain Altime
Miami,FL
Summary
Motivated and adaptable professional with over 5 years of experience in customer-facing roles across security, operations, and service industries. Skilled in building rapport with clients, identifying needs, and providing tailored solutions. Recognized for strong communication, problem-solving, and time management abilities. Excels in fast-paced environments while maintaining professionalism, reliability, and a positive demeanor. Eager to apply customer service and relationship-building expertise to a Tech Manager Trainee position in telecommunications.
Knowledgeable custom entry writer with solid background in managing customs documentation and ensuring compliance with international trade regulations. Effectively coordinated import and export activities, ensuring timely and accurate entries. Demonstrated proficiency in tariff classification and regulatory compliance, contributing to seamless customs clearance processes.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Transportation Security Officer (TSO)
TSA
01.2024 - 01.2025
- Interacted with diverse groups of travelers daily, maintaining clear communication and professional demeanor under pressure.
- Conducted screenings, inspections, and customer interactions with high attention to detail and compliance.
- Applied conflict resolution and customer service strategies to address inquiries while ensuring a safe environment.
School Counselor
YMCA Child Development Center
2021 - 2023
- Developed and implemented individualized counseling plans to support student emotional and academic growth.
- Facilitated workshops on conflict resolution and social skills for diverse student populations.
- Collaborated with teachers to integrate counseling strategies into classroom environments.
- Conducted assessments to identify student needs and tailored interventions accordingly.
- Led parent engagement initiatives to enhance communication between home and school.
- Mentored junior counselors, providing guidance on best practices in student support services.
Customs Entry Writer
ALBA
2020 - 2021
- Prepared and submitted customs entry documentation to ensure compliance with regulations.
- Reviewed import/export shipping documents for accuracy and completeness.
- Communicated with clients to gather necessary information for customs clearance.
- Coordinated with freight forwarders to facilitate timely delivery of shipments.
- Utilized customs software systems for tracking and managing entries effectively.
- Assisted in resolving issues related to customs holds or inspections promptly.
- Updated records and maintained accurate logs of all entry submissions.
- Collaborated with team members to improve workflow efficiency in processing entries.
- Monitored shipment statuses proactively through various tracking tools available online, keeping clients informed about any potential delays or disruptions affecting their cargo.
Customer Service & Security Specialist
Allied Security
01.2019 - 2020
- Acted as the primary point of contact for clients and visitors, ensuring positive experiences and meeting customer needs.
- Built trust-based relationships with clients and staff, reinforcing company reputation and client satisfaction.
- Identified opportunities to improve customer experiences and reported actionable solutions to management.
- Delivered clear explanations of policies and procedures to ensure understanding and compliance.
- Conducted security assessments to identify vulnerabilities and recommend mitigation strategies.
- Developed and implemented security protocols to enhance protection of personnel and assets.
- Managed daily office operations to ensure efficient workflow and organization.
- Processed data accurately using Microsoft Office Suite and internal database systems.
- Coordinated scheduling and communication between departments to optimize resource allocation.
Education
High School Diploma -
Miami, FLSkills
- Customer Engagement & Relationship Building
- Sales Support & Revenue Growth
- Presentation & Communication Skills
- Conflict Resolution & Problem-Solving
- Time Management & Task Prioritization
- Team Collaboration & Independent Work
- Critical Thinking & Adaptability
- Policy enforcement
- De-escalation techniques
- Recordkeeping accuracy
- Continuous improvement mindset
- Import and export regulations
- Efficient data entry
- Data entry proficiency
- Documentation management
- Strong attention to detail
- Time management
- Team leadership
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 7 staff members.
- Resolved product issue through consumer testing.
- Collaborated with a team of 6 specialists in the development of updated custom entry procedures that improved processing accuracy and compliance.
- Achieved faster case resolution by effectively helping with document preparation/entry filing task.
Certification
- FletcTraining - 2weeks
- Licensed Security - D
- BLS Certified
Languages
French
Professional Working
English
Native or Bilingual
Haitian Creole
Native or Bilingual
Interests
- Youth Development Programs
- Volunteer Work
- Volunteer Travel
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
Timeline
Transportation Security Officer (TSO)
TSA
01.2024 - 01.2025
Customer Service & Security Specialist
Allied Security
01.2019 - 2020
School Counselor
YMCA Child Development Center
2021 - 2023
Customs Entry Writer
ALBA
2020 - 2021
High School Diploma -
Additional Qualifications
- Licensed Security Professional (Class D & G)
- CPR/First Aid Certified
- Clean driving record; eligible for advanced clearance