Laneisha Williams
Las Vegas
Summary
Service-oriented individual devoted to providing excellent customer service, effective communication, and exceptional teamwork abilities.
Knowledgeable and dedicated professional with extensive experience in various industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Transportation Security Officer (TSO)
TSA
04.2022 - Current
- Protect the nations transportation system
- Provide customer service to passengers in need of information and assistance
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Performed pat-downs to look for unauthorized materials and weapons.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
Team Member
Nike
05.2021 - 04.2022
- Answering customer inquiries regarding Nike goods and services
- Maintain knowledge of various in store departments
- Helping consumers locate items, recommending suitable products and organizing merchandise on the sales floor
- Provide a clean and organized work areas and perform cashier duties as needed
Server/Waiter
American Cruise Lines
01.2021 - 05.2021
- Providing outstanding customer service to premier guess on board
- Server chef-inspired breakfast, lunch, and dinner with a smile to guests
- Cater to all culinary requests
Career Development Intern
County Counsel
08.2018 - 08.2020
- Provide clerical support for the Human Resources Unit in the Office of the County Counsel department
- File away employee policy acknowledgements, employee personal data updates and other personnel records into personnel files
- Maintain confidentiality of all sensitive employee personnel records
- Scan and upload Human Resources documents into the LA county HR system
- Research employee information and send request for update emails to employees in the department
- Fill in for the receptionist during days off, breaks and lunch hours
- Provide excellent customer service via telephone and to visitors for the department
- Answer and screen telephone calls at the reception desk for our department
- Redirect callers to appropriate divisions within the department and redirect callers to other LA county offices as needed
Store Associate
Adidas
08.2017 - 08.2018
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
- Computed accurate sales prices for purchased transactions
- Worked as a team member performing cashier duties, product assistance and cleaning
Sales Consultant
CarMax Auto Sales
05.2016 - 05.2017
- Consulting and guiding customers to the appropriate next steps based on their current situation
- Facilitating steps of the sale, such as vehicle appraisal process and submitting finance applications
Apparel Personal Shopper
Styles for Less
10.2015 - 05.2016
- Greet and inform customers of all store promotions and assist with sale transactions
- Provide customers with fragrance samples to create sales and provide information
Loss Prevention Service Ambassador
Nordstrom Rack
07.2011 - 08.2013
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Evaluated exhibited behavior and age of suspected perpetrators to calculate appropriate response to suspected theft attempts, erring on side of caution to mitigate liability risk.
- Liaised with law enforcement and security personnel in issue investigation.
- Trained personnel on security best practices, protocols and procedures.
- Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
- Observed video surveillance systems for prompt emergency response.
Education
No Degree -
Antelope Valley College
Lancaster, CACertification in Customer Service Training -
Hospitality Training Academy
09.2020
High School Diploma - undefined
Westchester High School Math Science Aerospace Magnet
06.2007
Skills
- Customer Service
- Receptionist
- Retail Sales
- Problem Solving
- Filing
- Scheduling
- Data Entry
- Excel
- MS Office
- Product Development
- Human Resources
- Clerical Experience
- Training & Development
- Fundraising
- Recruiting
- Serving
- Supervising experience
- Culinary experience
- Leadership
- Marketing
- Restaurant experience
- Customer support
- Security risk assessment
- Security station background
- Security station experience
- Baggage inspections
- Behavioral observations
- Threat management
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Transportation Security Officer (TSO)
TSA
04.2022 - Current
Team Member
Nike
05.2021 - 04.2022
Server/Waiter
American Cruise Lines
01.2021 - 05.2021
Career Development Intern
County Counsel
08.2018 - 08.2020
Store Associate
Adidas
08.2017 - 08.2018
Sales Consultant
CarMax Auto Sales
05.2016 - 05.2017
Apparel Personal Shopper
Styles for Less
10.2015 - 05.2016
Loss Prevention Service Ambassador
Nordstrom Rack
07.2011 - 08.2013
High School Diploma - undefined
Westchester High School Math Science Aerospace Magnet
No Degree -
Antelope Valley College
Certification in Customer Service Training -
Hospitality Training Academy
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