Mathew John
Restaurant Professional
Philadelphia,PA
Quote
"Never let the fear of striking out keep you from playing the game."
Sam Montgomery
Summary
Dedicated FOODIE in Philadelphia. Excellent at listening and identifying problems and building successful solutions. Strong background cultivating workplace excellence while exceeding goals. Personal interest and attachments to a craft in salesmanship. Engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Currently seeking opportunities and advancements in Hospitality including Events Supervisor and Restaurant Management.
Overview
14
14
years of professional experience
Work History
Server
Schulson Collective
09.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service desires of guests and their expectations for guest's experience.
- Maximized table turnover leading to increase in overall revenue
- Increased sales with up-selling techniques and thorough knowledge of menu items, specials, and promotions.
Senior Food and Beverage Server
Louie Louie Bistro Bar - Fearless Restaurants
02.2022 - 09.2023
- Wear many hats within the establishment - ensure superior "show me, don't tell me" service with new/returning guests
- Demonstrated excellent customer service ensuring that all of my guests were well taken care of
- Accomplish successful goals and objectives established by the company
- Coached recruits to uphold the 110% standards passed down from upper management.
Server
The Moshulu - Fearless Restaurants
03.2021 - 01.2022
- Adhered to conceptualized experience unique to Moshulu
- Communicated professionally with customers, colleagues and supervisors
- Informed guests of dish additions in detail covering ingredients, flavors, and cooking methods.
Server
KNOCK Restaurant & Bar
04.2018 - 03.2020
- Preserved competent and controlled demeanor under high stress and high volume capacity in casual to fine-dining atmosphere
- Contributed to assisting management in assessing balance sheets, received orders, and budgetary confinements as well as End of Day reports
- Prioritized safety to implement state liquor regulations to serve alcohol safely.
Cocktail Server
Prospectors Steakhouse & Saloon
03.2014 - 05.2016
- Independently manage fast-paced and high-volume nightclub clientele while assisting bar's needs (Ice, liquor pull, opening and closing bar)
- Delivered top-quality service with personable greetings and swift acknowledgment of in-house guests and VIPs
- Collected cash payments, provided accurate change, calculated tips and balanced cash tills at end of shift.
Corporate Server Trainer
Friendly's Ice Cream Shop
03.2012 - 02.2014
- Modeled as food server, host, busser, expediter, and creator of desserts for guests with a smile
- Directed dining operations in absence of senior leaders consistently upholding impeccable service levels
- Oriented new staff to restaurant policies, procedures, and performance requirements.
Co-Owner
Villa Barone
11.2011 - 03.2013
- Provide and assist all tables independently and proficiently whilst upselling fine Italian delicacies, setup salad station, and batch the salad dressings according to their specific recipes
- Handle 100% of cash/credit card sales assisting in take-out procedures as needed
- Cultivated customer rapport promoting loyalty for repeat business.
Education
Bachelor of Science (B.S.) -
Purdue University GLOBAL
Davenport, IA05.2016
Skills
- Intricate Eye for Detail
- Mentorship & Coaching
- Hospitality vs Service
- Flexible & Adaptable
- Company Maverick
Work Preference
Work Type
Full TimeWork Location
On-SiteHybridImportant To Me
Work-life balanceCareer advancementFlexible work hours4-day work weekStock Options / Equity / Profit SharingPersonal development programsTeam Building / Company Retreats401k matchCompany CulturePaid sick leavePaid time offAffiliations
- Stonewall Sports Member
- Sober & Gay
Timeline
Server
Schulson Collective
09.2023 - Current
Senior Food and Beverage Server
Louie Louie Bistro Bar - Fearless Restaurants
02.2022 - 09.2023
Server
The Moshulu - Fearless Restaurants
03.2021 - 01.2022
Server
KNOCK Restaurant & Bar
04.2018 - 03.2020
Cocktail Server
Prospectors Steakhouse & Saloon
03.2014 - 05.2016
Corporate Server Trainer
Friendly's Ice Cream Shop
03.2012 - 02.2014
Co-Owner
Villa Barone
11.2011 - 03.2013
Bachelor of Science (B.S.) -
Purdue University GLOBAL
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