Nikki Mathias
Hornsby,TN
Summary
Talented professional proven successful in leading administrative team members in high-volume health care settings. Knowledgeable about healthcare regulations, managing files and producing professional correspondence for diverse needs. Articulate communicator with strong attention to detail and superior work ethic.
Overview
9
9
years of professional experience
Work History
Revenue Cycle
Indiana University Health
Bloomington, IN
04.2022 - Current
- Obtained precertification for cardiovascular and cardiothoracic surgical procedures
- Created appeals for denied precertifications
- Researched accounts
Front Office Coordinator
Indiana University Health Cardiology
Bloomington , IN
01.2015 - 04.2022
- Greeted and welcomed guests upon arrival.
- Answered telephones, screened calls, and directed inquiries to the appropriate staff member.
- Scheduled appointments for clients and visitors.
- Provided administrative support to front office team members.
- Ensured accuracy of data entry into the computer system.
- Assisted with ordering supplies as needed.
- Managed front desk operations during shifts worked.
- Prepared invoices, letters, memos, and other documents as required by management.
- Monitored inventory levels of office supplies and placed orders when necessary.
- Updated customer contact information in database systems.
- Responded to customer inquiries via telephone or email in a professional manner.
- Took initiative to resolve customer complaints quickly and efficiently.
- Developed strong relationships with customers to ensure satisfaction with services provided.
- Organized meetings between staff members on behalf of management.
- Attended training sessions to stay updated on new policies and procedures.
Education
High School Diploma -
Mitchell High School
Mitchell, IN10-2002
Skills
- HIPAA Regulations
- Patient Registration
- Medical Coding
- Insurance Verification
- Payment posting
- Revenue optimization
- Medicaid knowledge
- Clinical personnel support
- Procedure optimization
- Revenue quotas
References
References available upon request.
Timeline
Revenue Cycle
Indiana University Health
04.2022 - Current
Front Office Coordinator
Indiana University Health Cardiology
01.2015 - 04.2022
High School Diploma -
Mitchell High School
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