Mathias Nwaogwugwu

Computacenter is a leading independent technology and services provider that, assist clients source, transform and manage their technology infrastructure to deliver digital transformation.

• Supervised multiple projects worth 2M from project start through delivery by prioritizing needs and delegating assignments in Jira and Smartsheets.
• Planned, created, tested and deployed system life cycle using agile methodology to produce high quality systems to meet and exceed customer expectations.
• Monitored project progress, identified risks and took corrective action as needed.
• Minimizing errors and overspending by keeping track of budget and expenses close to 1.5M related to different projects using excel spreadsheets.
• Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
• Creating monthly project updates and reports for stakeholders using Microsoft and Google suite.
• Established rapport and engaged with stakeholders to build lasting professional relationships.

TJ Maxx is a store under the umbrella of Tjx Companies. This is a combo store with an annual volume of 26M, offering luxury apparel, jewelry and kids accessories at a discounted price.

• Kept projects on schedule by managing deadlines and adjusting workflows.
• Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
• Execute both quantitative and qualitative analyses averaging 40K daily sales data and trends.
• Maintained database and spreadsheets with accurate inventory and status worth 600K.
• Increased productivity by 30%, as result of daily supervision of operations to meet performance, quality and service expectations.
• Internal collaboration with other departments and operational groups while maintaining and developing talent.
• Perform quality audits on internal and external specialist and sales support.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Assisted with onboarding newly hired staff members and coached on task prioritization.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service, which in turn boosted sales by 5%.

TJ Maxx is a store under the umbrella of Tjx Companies. A store with an annual volume of 18M, offering luxury apparel, jewelry and kids accessories at a discounted price.

• Tracked, analyzed and reported store sales performance metrics to store manager.
• Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
• Created employee schedules to align coverage with forecasted demands.
• Opened and closed store 3 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
• Examined incoming inventory, merchandised shelves and prevented shrinkage.
• Designed and built over 18 displays weekly to generate customer interest in store merchandise.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
• Oversaw team of 86 employees.
• Takes active role in ensuring that associates merchandise presentation follow company guidelines of fashion, brand, and style.
• Trained team members in successful strategies to meet operational and sales targets.

11th Street Studios, is a well renown recording studio that is home to some of the finest artist from Atlanta like Usher and Ludacris.

• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Reviewed sales and gross profit report to assess studio efficiency.
• Scheduling, reservations and payment processing of over 15 clients daily.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Planning and organization on day-to-day basis of what needs to be accomplished within certain period.
• Providing exceptional customer service in clean and safe environment

BIDMC, is one of best hospitals in the country with the goal of saving lives through the help of countless medical professionals and specialist.

• Answered multi-line phone system, routing over 60 calls, delivering messages to staff and greeting visitors.
• Executed patients record filing system to improve document organization and management using hospital terminology.
• Scheduled office meetings and patients appointments for staff teams.
• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
• Patients data entry and information safety in compliance with HIPPA.
• Completed forms, reports, logs and records to quickly handle all documentation for human resources and medical billing department.
• Checking in and out of patients and appointment scheduling.

• Assisted 3 patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
• Kept accurate records of patients' care, condition, and progress.
• Maintained clean, safe, and well-organized patient environment.
• Assisted in feeding 6 patients by offering fluids and snacks and recording amounts consumed in logbook.
• Documented vital signs to inform nurses and physicians of any changes in patient status.
• Provided total hygiene care to 3 patients per shift by assisting with skincare, bathing, and toileting
• Transported patients via wheelchair to and from rehabilitation and daily activities.
• Promoted patient socialization, self-care and development by recognizing and using patient strengths to motivate patient.
• Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.