Mathieu Archibeque
Slatington,PA
Summary
Experienced senior supervisor with several years in managing and directing operations of employees. Created and developed company standards through recruiting and training exceptional personnel and seamless execution of performance strategies maximizing impact with clientele. Innovative in motivating team members to collaborate in exceeding company objectives and achieving constant progress.
Overview
6
6
years of professional experience
Work History
Senior Supervisor
Synchronoss/Sequential Technologies Inc.
Bethlehem, PA
12.2017 - 10.2019
- Managed teams up to 200, including offshore centers.
- Developed and maintained relationships with clients to ensure customer satisfaction.
- System issue/outage management and client notification.
- Partnered directly with HR to assist with hiring, onboarding, training, promoting, and addressing any disciplinary action concerns, including terminations.
- Monitored department spending to ensure it was in line with approved budgets.
- Conducted audits to ensure accuracy of payroll data.
- Analyzed current staffing levels, production demands, and customer needs to develop staffing plans.
- Conducted detailed analysis of business requirements and developed test plans to ensure quality assurance.
Supervisor
Synchronoss/Sequential Technolgies Inc.
Bethlehem, PA
01.2016 - 12.2017
- Supervisor of up to 120 employees, 5 Team Leaders, and 4 Seniors across 7 internal programs, along with supporting remote center employees in India and the Philippines.
- Developed and maintained training materials, including job aids, handouts, and presentations.
- Reviewed timesheets for accuracy and completeness prior to processing payroll.
- Monitored progress of team members, identified areas for improvement and developed action plans to address any issues.
- Maintained programs, incentive budget, along with incentive implementation support.
- Created and maintained employee schedules to ensure adequate staffing levels.
- Managed onboarding of new employees, clients/programs, and SLAs.
Team Lead
Synchronoss Technologies Inc.
Bethlehem, PA
12.2013 - 01.2016
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Monitored and reported on service levels, customer satisfaction and other KPIs to senior management.
- Conducted training sessions to ensure successful integration of new employees into the organization.
- Reviewed timesheets for accuracy and completeness prior to processing payroll.
- Advised management on strategies for developing new incentive programs.
- Developed and maintained accurate records of employee scheduling.
- Monitored progress of team members, identified areas for improvement and developed action plans to address any issues.
Education
High School Diploma -
Palisade High School
Palisade, CO2001
Skills
- Proficient in MS Office and Outlook
- Client Relationship Management
- Staff Training and Development
- Schedule Management
- Process Monitoring and Improvement
- Data Analysis
- Operations Management
Timeline
Senior Supervisor
Synchronoss/Sequential Technologies Inc.
12.2017 - 10.2019
Supervisor
Synchronoss/Sequential Technolgies Inc.
01.2016 - 12.2017
Team Lead
Synchronoss Technologies Inc.
12.2013 - 01.2016
High School Diploma -
Palisade High School
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