Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mathushanth Ravichandren

East Orange,NJ

Summary

Data-driven leader with eight years of client service experience with a proven track record of implementing tangible results through relentless innovation and authentic collaboration.

Overview

8
8
years of professional experience

Work History

Concierge

Compass Group USA | Citigroup Headquarters
New York, NY
03.2023 - Current
  • Provided an amiable check-in experience for over 500 external clients daily.
  • Used iPads to check in over 750 external clients at a time for large-scale events, while maintaining a friendly and helpful service standard.
  • Used facial recognition software to anticipate high-touch client arrivals and provide a seamless lobby check-in experience en route to their meeting floor.
  • Developed a nuanced understanding of small talk to cater to the demeanor and sensibilities of every VIP guest.
  • Maintained friendly and professional relationships with executive assistants and meeting organizers to expedite the guest registration process.

Cashier

Dufry
Newark, New Jersey
01.2022 - 03.2023
  • Anticipated and delivered engaging, high-touch client service to luxury retail brand customers.

Barista

Starbucks
Newark, NJ
03.2019 - 05.2021
  • Upheld company service standards by greeting and interacting amicably with new and returning customers while making their coffee.

Technical Support Representative

Lycamobile US Headquarters
Newark, NJ
10.2017 - 02.2019
  • Completed over 150 technical support tickets each week, with an 80% first-call resolution rate.
  • Communicated clearly and effectively with users, asking questions, and listening actively to responses to develop an understanding and resolve of technical issues.

Grocery Assistant

New World
Christchurch, New Zealand
03.2017 - 09.2017
  • Delivered swift, efficient, and amiable customer service regarding product-related questions and handling heavy merchandise.

Education

Bachelor of Science - Psychology

Rutgers University
Newark
01.2023

Associate of Science - Cognitive Neuroscience

University of Canterbury
Christchurch, New Zealand
08-2017

Skills

  • Won the company award for Innovation after revamping the company newsletter to be more engaging, June 2024
  • Won the company award for Innovation after spearheading a new initiative to eliminate cognitive bias from the interview process and create a data-driven model for onboarding new associates, June 2025
  • Created brand-new, 8,000 word SOPs detailing lobby concierge operations at Citi HQ, and personally trained new associates to achieve excellence, March 2025 - present
  • Conducted cross-departmental CHAT trainings every month teaching performance tips and work-life balance, December 2024 - present

Timeline

Concierge

Compass Group USA | Citigroup Headquarters
03.2023 - Current

Cashier

Dufry
01.2022 - 03.2023

Barista

Starbucks
03.2019 - 05.2021

Technical Support Representative

Lycamobile US Headquarters
10.2017 - 02.2019

Grocery Assistant

New World
03.2017 - 09.2017

Bachelor of Science - Psychology

Rutgers University

Associate of Science - Cognitive Neuroscience

University of Canterbury

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