Matias Perez
Groton,CT
Summary
Motivated professional leveraging team skills to build customer-driven sales experience. Takes initiative to create menu items for specifications, always delivering service with enthusiasm. Excellent problem-solving skills to work within busy and constantly changing environment. Seasoned Coffee Shop Manager with background in managing high-volume coffee shops. Demonstrated skills in staff training, inventory management, and customer service improvement. Known for creating welcoming environments that enhance customer satisfaction and drive business growth. Successfully increased shop efficiency while maintaining top quality standards.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Coffee Shop Manager
Dunkin' Donuts Franchising
Ashway, RI
01.2023 - 09.2024
- Managed daily operations of coffee shop, including scheduling staff and ordering supplies.
- Supervised cashiers and baristas to ensure accuracy of orders and customer satisfaction.
- Ensured compliance with health and safety regulations in the workplace.
- Oversaw all employee training programs related to coffee preparation, customer service, and store policies.
- Conducted regular inventory checks to ensure adequate stock levels were maintained.
- Created weekly schedules for baristas that met customer needs while ensuring labor costs stayed within budget.
- Monitored financial performance of the store on a daily basis, identifying areas needing improvement or cost savings opportunities.
- Recruited new employees as needed for seasonal demands or permanent positions.
- Kept coffee shop in compliance with health code standards and food safety guidelines.
Manager
Dominos Pizza Inc.
Westerly, CT
01.2022 - 12.2023
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Initiated new projects that resulted in increased productivity across all departments.
- Provided leadership during times of organizational change or crisis situations.
Head Waiter
emporio de la pizza
01.2017 - 01.2022
- Greeted customers and escorted them to their tables.
- Ensured that the dining area was properly set up with clean linens, silverware, and glassware.
- Prepared seating charts for large parties.
- Assigned serving staff to specific stations throughout the restaurant.
- Trained new waiters on food service procedures and customer service standards.
- Monitored wait staff performance and provided feedback when necessary.
- Provided assistance in resolving customer complaints in a professional manner.
- Enforced health and safety regulations in the restaurant dining area.
- Verified that all items ordered were delivered correctly to each table.
- Verified that all dishes served met quality standards established by the restaurant's management team.
- Assisted servers with taking orders from customers as needed during peak hours.
- Managed daily operations of the host stand including reservations, seating arrangements, and greeting guests upon arrival.
Education
High School Diploma -
Damaso
Uruguay12-2004
Skills
- Sanitation control
- Cost monitoring
- Employee engagement
- Food Safety Standards
- Staff Training and Development
- Health and safety compliance
- Scheduling
- Employee Scheduling
Certification
- serv safe
Languages
Spanish
Native/ Bilingual
Portuguese
Professional
References
References available upon request.
Timeline
Coffee Shop Manager
Dunkin' Donuts Franchising
01.2023 - 09.2024
Manager
Dominos Pizza Inc.
01.2022 - 12.2023
Head Waiter
emporio de la pizza
01.2017 - 01.2022
High School Diploma -
Damaso
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