Matias Villarreal
Pasadena
Summary
Passionate and professional Representative known for productivity and efficiently completing tasks. Skilled in client communication, problem resolution, and process optimization. Excel in negotiation, strategy development, and customer relationship management. Leverage active listening, empathy, and persuasive speaking to achieve objectives and exceed goals.
Overview
9
9
years of professional experience
Work History
Rep 1 Technical Product Sales Support|Business
Comcast
Atlanta
02.2022 - Current
- Responsible for receiving and making customer contacts via phone and email for customer questions and inquiries.
- Works on straight forward tasks using established procedures.
- Interacts with small and medium business customers via telephone and/or email to answer questions and inquiries.
- Monitors an email mailbox which is used by customers for questions and inquiries.
- Communicates with internal and external customers in multiple markets with regard to customer questions and inquiries.
- May call customers to provide appointment reminders.
- Updates multiple internal systems (e.g. billing systems, Workbench and SFDC) with customer information.
- Determines appropriate call handling.
- Performs to call center metrics.
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.
Sales Floor Associate
Dollar Tree
Pasadena
02.2020 - 09.2020
- Cashier, Customer Service, Stocking, Billing, Money handling.
- Responsible for assisting with the complete operations of assigned store, in conjunction with assigned tasks and duties.
- Assist in the merchandising of the store.
- Fully cross-trained to assist with cash register operations, customer service and stock replenishment.
- Handle all sales transactions while operating assigned cash register.
- Maintains security of all cash.
- Protects all company assets.
- Maintains a high level of good customer service.
- Maintains a pleasant, friendly, cooperative attitude with customers, co-workers and supervisors.
- Receives merchandise.
- Assist with unloading trucks.
- Works in a safe manner.
- Adheres to and upholds policies and procedures.
- General math skills to allow for cash accounting.
- Strong verbal communication skills to allow for proper interaction with customers.
- High level of integrity and honesty; will be responsible for handling cash.
Assistant General Manager
AMPD Fitness and Nutrition
Pearland
11.2016 - 07.2019
- Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
- Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
- Assist with Staff Management and provide backup support to Club Manager as needed.
- Assist in scheduling and supervising staff.
- Member service oversight - Ensuring staff is providing a superior customer experience at all times.
- Assist in resolving or escalating employee issues or concerns.
- Involved in all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate all member requests, issues and questions.
- Assist in overseeing cleanliness and maintenance of facility.
- Assist in ordering of supplies using specific budget based on club requirements.
- Assist in tracking statistics and reports (weekly, monthly, and annually).
- Backup support for any employee who is absent.
Education
Associate's degree -
San Jacinto Community College
Pasadena, TXHigh school diploma - General Studies
Sam Rayburn High School
Pasadena, TXSkills
- Sales Support
- Basic math
- Math
- Computer literacy
- Typing
- Technical Support
- POS
- Writing Skills
- Communication skills
- Salesforce
- Customer Service
- Office experience
- Time management
- Cashiering
- Cash Handling
- Bilingual
- Organizational skills
- Computer skills
- Sales
- Microsoft Office
- Retail Sales
- Call handling
- Billing system updates
- Problem solving
- Attention to detail
Languages
- English, Fluent
- Spanish, Intermediate
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Rep 1 Technical Product Sales Support|Business
Comcast
02.2022 - Current
Sales Floor Associate
Dollar Tree
02.2020 - 09.2020
Assistant General Manager
AMPD Fitness and Nutrition
11.2016 - 07.2019
Associate's degree -
San Jacinto Community College
High school diploma - General Studies
Sam Rayburn High School
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