Matija Saicic
Novi
Summary
Dynamic small business owner with a proven track record in client service and operations management at Brick Bros Fix It. Expert in relationship building and negotiation, successfully enhancing customer satisfaction and reducing costs. Skilled in financial management, driving efficiency through strategic planning and effective team collaboration. Outgoing and resourceful, bringing strong background in business management and strategic planning. Possesses in-depth understanding of market analysis and financial oversight, coupled with skills in project coordination and client relationship management. Dedicated to driving business growth and achieving impactful results.
Overview
3
3
years of professional experience
Work History
Owner
Brick Bros Fix It
05.2024 - 08.2025
- Landscaping company
- Developed strong client relationships through personalized service and timely project completion.
- Implemented cost-effective solutions to improve service efficiency and reduce operational expenses.
- Oversaw inventory management, ensuring adequate supplies for repairs and maintenance tasks.
- Coordinated scheduling of jobs to optimize resource allocation and minimize downtime.
- Resolved customer inquiries and complaints effectively, enhancing overall satisfaction ratings.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Sales Associate
Zumiez
04.2022 - 01.2023
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Maintained knowledge of current promotions and sales to effectively engage customers.
- Operated point-of-sale system for transactions, ensuring accuracy in processing payments.
- Organized merchandise displays to attract attention and improve store layout efficiency.
- Participated in inventory management tasks, including restocking shelves and tracking stock levels.
- Engaged with customers to build rapport and loyalty.
- Collaborated with team members to achieve daily sales goals and improve overall performance.
Education
Bachelor of Arts - Economics
Michigan State University
East Lansing, MI05-2027
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Operations management
- Business management
- Marketing
- Financial management
- Business development
- Negotiation
- Teamwork and collaboration
Timeline
Owner
Brick Bros Fix It
05.2024 - 08.2025
Sales Associate
Zumiez
04.2022 - 01.2023
Bachelor of Arts - Economics
Michigan State University
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