Matika Lambey
Long Beach,CA
Summary
Dedicated professional with proven expertise in cleaning and sanitization, alongside exceptional customer service skills, honed at Elle B Cleaning Services and L.A Arena Company. Achieved high client satisfaction through efficient, tailored services and positive interactions, enhancing guest experiences. Specializes in deep cleaning and fostering client relationships, ensuring a welcoming environment.
Overview
7
7
years of professional experience
Work History
House Cleaner
Elle B Cleaning Services
07.2022 - 11.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
Event Usher
L.A Arena Company
Los Angeles, CA
06.2016 - 05.2019
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Implemented innovative strategies to improve overall guest experience by soliciting feedback from customers regularly.
- Gave information about area attractions and provided directions.
- Engaged guests entering facility and offered to assistance with wayfinding.
- Guided attendees to their seats during sports events, ensuring a smooth and organized experience.
Education
Diploma - General Studies
San Andreas High School
Highland, CASkills
- Cleaning and sanitization
- Customer service
- Housekeeping
- Bathroom sanitation
- Deep cleaning expertise
Timeline
House Cleaner
Elle B Cleaning Services
07.2022 - 11.2023
Event Usher
L.A Arena Company
06.2016 - 05.2019
Diploma - General Studies
San Andreas High School