MATIKA MADISON
ATLANTA,GA
Summary
Highly skilled and professional individual with over 14 years of clerical experience, including customer service, data entry clerk, and general merchandiser roles. Demonstrated determination and motivation, with a keen eye for detail and excellent organizational skills. Committed to prioritizing tasks effectively. Customer-driven and focused, with 20 years of experience in progressive roles of accountability and leadership in customer service. Currently seeking management opportunities to utilize advanced skills in staff training and development. Self-motivated with exceptional communication abilities.
Overview
19
19
years of professional experience
Work History
Clerk
Internal Revenue Service, IRS
Chamblee, Ga
09.2022 - Current
- Developed strong relationships with vendors, ensuring timely deliveries and addressing any issues or discrepancies that arose during transactions.
- Interacted with public on phone and at reception desk to answer questions and resolve issues.
- Ensured timely delivery of correspondence by managing outgoing mail, reducing delays in communication with clients and partners.
- Enhanced departmental workflow through diligent scheduling of appointments, meetings, and conference calls using calendar management tools.
- Demonstrated flexibility in adapting to changing priorities while consistently meeting deadlines for assigned tasks.
- Reduced errors in data entry by consistently double-checking inputted information and correcting discrepancies before submission.
- Maintained confidentiality of sensitive information through proper storage and disposal of documents in accordance with company policies.
- Enhanced office efficiency by maintaining a clean, organized workspace for optimal productivity.
- Provided exceptional support to senior staff members, handling complex clerical tasks as needed to ensure smooth operations within the department.
Armored Service Tec
LOOMIS
ATLANTA, GA
12.2016 - 10.2018
- Drives,Servicing ATM machines re-supplying replenishing, retrieving deposits, and monetarily balancing the machine.
- Picking up/delivering customer change orders/deposits.
- Loading/unloading vehicle cargo consisting of multiple bags and boxes of coins, weighing as much as 50 pounds per item.
- Counting items, recording amounts and serial numbers, signing and dating receipts and manifests.
- Balanced and loaded ATM machines along the route.
- Loaded and carried bags of cash, coins and other valuables into and from an armored van.
- Recorded information on reports and forms.
- Guarded bags of money and valuables during receipt and transfer to ensure safe delivery.
- Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
- Enforced General Services Administration (GSA) policies by anticipating potential security breaches.
- Maintained accurate and detailed logs of all events that occurred during each shift.
- Noted and followed up on any unusual behavior.
TSA Agent
Department of Homeland Security
Atlanta, Ga
03.2019 - 09.2022
- Led informative presentations to educate travelers about TSA policies and requirements prior to screenings.
- Assisted passengers with disabilities or special needs, ensuring their comfort and safety throughout the screening process.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
- Increased airport security by conducting thorough passenger and luggage screenings.
- Utilized analytical skills effectively while reviewing x-ray images, accurately detecting any possible threat objects or discrepancies.
Mail Handler
United States Postal Service
Marietta, GA
08.2016 - 08.2018
- Sorted and placed mail into post office boxes.
- Distributed mail on foot to residences and businesses.
- Upsold services like insurance and tracking.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Helped customers with oversized parcels.
MOBILITY OPERATOR
MARTA
ATLANTA, GA
06.2015 - 08.2016
- Drives and operates a commercial passenger bus, transporting passengers to and from scheduled stops.
- Collects proper fares and validates passes and identification cards.
- Assists disabled passengers in boarding, riding.
- Operates wheelchair lifts or scooters and secure equipment of affected passengers in accordance with the Americans with Disabilities Act (ADA).
- Conducts routine bus inspections of assigned vehicle before and after daily run in conformance with all applicable safety and operation procedures.
CUSTOMER SERVICE ASSOCIATE
SOUTHEAST MEDICAL ORTHOTICS
DECATUR, GA
05.2014 - 12.2014
- Make outbound calls to new potential clients determine medical health care coverage eligibility thru Medicare communicate both verbally and in writing, and in presenting information and responding to questions regarding functional areas manage 25 to 30 case loads inbound communication from both internal and external customers provide clarification of policy and merchandise provide excellent customer service via active listening, a positive attitude, and professional and personalized communication.
RESET SPECIALIST
FRITO- LAY
DECATUR, GA
10.2012 - 02.2014
- Build and relocate store fixtures and completing product line item schematic changes within existing customer accounts.
- Also includes equipment inventory and organizing with in warehouse as well as safely and efficiently place product within the recommended pattern following defined account standards in all selling locations.
- Clean and straighten shelves/racks.
- Assemble and/or teardown promotional and other displays.
- Communicating with store personnel and working closely with Frito-Lay Sales Representatives in a team environment.
- Responded to customer requests via telephone and email.
UNITED SUPPLY CLERK
UNITED STATES ARMY
FORT LEWIS, WA
08.2005 - 08.2012
- Responsible for supervising and performing tasks involving the general up keep and maintenance of all army supplies and equipment.
- Inspect packages upon arrival.
- Maintain supply system for accounting of organizational and installation supplies and equipment.
- Issues and receives small arms.
- Post transactions to the organizational and installation property books.
- Process supporting transaction files.
- Determine proper procedure and methods of obtaining relief from responsibility for lost, damaged and destroyed supply items.
- Accurately prepare and complete and process all unit and organization supply documents.
- Operate and enter data via unit level computer Load, unload and deliver supplies and equipment.
- Operate unit level computers.
- Prepare all units and organizational supply documents.
- Maintain automated supply system for accounting of organizational and installation supplies.
- Issue and receive small arms.
- Secure and control weapons and ammunition in supply area.
- Schedule and perform preventive and organizational maintenance on weapons.
- Determine method of obtaining relief from responsibility for lost, damaged and destroyed supply items.
- Review and document changes to unit material and condition status report.
- Coordinate supply activities.
- Review and inspect completed paperwork for accuracy and compliance.
- Perform stock control and accounting procedures daily.
- Analyzed departmental documents for appropriate distribution and filing.
- Verified data integrity and accuracy.
- Researched and updated all required materials needed for firm and partners.
- Entered details such as payments, account information and call logs into the computer system.
- Supported Chief Operating Officer with daily operational functions.
Education
Associate of Arts - Criminal Justice
Bauder College
Atlanta, GASkills
- Windows XP proficiency
- Customer-oriented
- Warehousing practices and procedures
- Multitasking
- Stocking
- Telephone Etiquette
- Customer Satisfaction
- Administrative Support
- Filing systems
- Administrative tasks
- Prioritization
- Database entry
- Relationship Building
- File Maintenance
- Document Management
- Research
- Quality Control
- Basic accounting
- Mail handling
- Processing mail
- Mail Sorting
- File and database management
- Mail Processing
- Record preparation
- Spreadsheet development
- Information Security
- Sales expertise
Timeline
Clerk
Internal Revenue Service, IRS
09.2022 - Current
TSA Agent
Department of Homeland Security
03.2019 - 09.2022
Armored Service Tec
LOOMIS
12.2016 - 10.2018
Mail Handler
United States Postal Service
08.2016 - 08.2018
MOBILITY OPERATOR
MARTA
06.2015 - 08.2016
CUSTOMER SERVICE ASSOCIATE
SOUTHEAST MEDICAL ORTHOTICS
05.2014 - 12.2014
RESET SPECIALIST
FRITO- LAY
10.2012 - 02.2014
UNITED SUPPLY CLERK
UNITED STATES ARMY
08.2005 - 08.2012
Associate of Arts - Criminal Justice
Bauder College