Matilda Ayogu
Dallas,TX
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 5 years of valuable expertise to forward company objectives. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Executive
Lekki Gardens
10.2020 - 06.2022
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Held weekly meetings with Business Director to identify techniques to overcome sales obstacles.
Customer Support Agent
Paycom Nigeria Limited
08.2019 - 09.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Learning to use different platforms as it's a fast paced environment.
Customer Support Executive
Unified Payments
04.2017 - 08.2017
- Listened to customers' questions and concerns to provide answers or responses.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Maintained consistent communication with leadership team to manage customer service effectiveness by monitoring performance and assessing metrics.
- Built strong relationships with field operations team to support business development opportunities and improve service.
Customer Service Representative
The Place Restaurant
11.2016 - 03.2017
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Kept register accurate through correct billing, payment processing and cash management practices.
Education
Bachelor Of Science - Biochemistry
Caritas University
Amorji-Nike, Emene, Enugu State Nigeria 09.2017
High School Diploma -
Command Secondary School
Lagos06.2011
Skills
- Employee Relations
- Conflict Resolution
- Conflict Management
- Project Handling
- Active Listening
- Data Acquisition
- Complex Problem-Solving
- Sales Expertise
- Public Speaking
Certification
- Emotional Intelligence, Tamar Rescue Foundation - 2018
- Leadership and Management in Global Health, University of Washington - 2018
Unique Value Proposition
- Proficiency in marketing techniques (online/in person)
- Proficiency in digital marketing trends
- Ability to improve popularity of under performing products
- Good interpersonal skills
- Ability to learn fast, organize and deliver task within a specific time frame
Timeline
Sales Executive
Lekki Gardens
10.2020 - 06.2022
Customer Support Agent
Paycom Nigeria Limited
08.2019 - 09.2020
Customer Support Executive
Unified Payments
04.2017 - 08.2017
Customer Service Representative
The Place Restaurant
11.2016 - 03.2017
Bachelor Of Science - Biochemistry
Caritas University
High School Diploma -
Command Secondary School
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