Matilda Phillips
Orlando
Summary
Entertainment production professional with experience operating multi‑system show technology at Walt Disney World and supporting technical production environments. Skilled in installation, operation, and basic troubleshooting of lighting, audio, video, projection, and show systems. Demonstrates Disney’s Five Keys through consistent Safety, Courtesy, Inclusion, Show, and Efficiency in fast‑paced, guest‑focused environments. Strong foundation in technical theatre, media production, and backstage operations with proven ability to support load‑ins, cue execution, set builds, and equipment handling.
Overview
2026
2026
years of professional experience
Work History
Concierge - Disney's Port Orleans French Quarter
Walt Disney Company
Orlando
2025 - Current
- Troubleshoot issues across multiple digital systems in real time, supporting operational efficiency and ensuring uninterrupted guest flow.
- Coordinate across multiple departments to resolve time-sensitive challenges.
- Maintain show-ready environments at the front of house, reinforcing Disney’s Keys of Show and Safety and demonstrating commitment to consistent performance quality.
- Identify guest needs proactively and provide tailored solutions.
Alumna - Tech Behind the Dreams
Walt Disney Company
Orlando
2024 - 2024
- Selected for backstage exposure to Disney’s lighting, audio, rigging, and show-control systems.
- Gained hands-on familiarity with technical equipment, safety standards, and backstage environments.
- Completed exclusive third-shift Hollywood Studios tour, observing lighting, audio, rigging, and show-system maintenance performed by industry professionals.
- Observed technicians performing large-scale system integration and overnight maintenance workflows.
Fitness Media & Production
SoulCycle, Orangetheory Fitness
Manhattan
2023 - 2024
- Operated and optimized lighting and audio systems across studios to deliver consistent, high-quality class environments.
- Troubleshot in-studio technical issues quickly, reducing downtime and keeping class flow uninterrupted.
- Created branded photo/video content and managed multi-platform posting to increase engagement and studio visibility.
- Coordinated with instructors and staff to support events and maintain studio show quality and operational readiness.
Attractions Host - Soarin'
Walt Disney Company
Orlando
2022 - 2023
- Operated synchronized lighting, audio, and projection systems to deliver consistent show quality for thousands daily.
- Troubleshot minor show issues quickly to support continuous system operation and reduce downtime.
- Collaborated with Operations and Maintenance partners to address technical concerns and maintain equipment readiness.
Vice President / Acting President
Alpha Gamma Delta International Sorority
Honolulu
2019 - 2021
- Oversaw operations for a 300+ member chapter, coordinating committees, logistics, and organizational planning.
- Served as Acting President bi-weekly, leading meetings and ensuring alignment across leadership teams.
- Led large-scale events and initiatives, demonstrating strong leadership in fast-paced, high-stakes environments.
Production Manager / Technical Producer
Professional Performing Arts School
New York
12.2018 - 06.2019
- Operated lighting, sound, and projection cues to support technical accuracy and storytelling.
- Managed rehearsal logistics, including schedules, space access, and cast coordination, improving overall workflow.
- Constructed and installed set elements, ensuring safety, functionality, and readiness for each rehearsal and performance across various projects.
Education
Bachelor of Arts - Film & Television Production
University of Central Florida
Orlando, FL12-2025
Some College (No Degree) - English
University of Hawaii At Manoa
Honolulu, HI12-2021
High School Diploma -
Professional Performing Arts School
New York, NY 06-2019
Skills
- Operation of lighting, audio, video, and projection systems across show and studio environments
- Basic technical troubleshooting to maintain continuous operation and minimize downtime
- Strong understanding of safety protocols, emergency procedures, and Disney’s Five Keys
- Ability to interpret and follow technical documentation, SOPs, and cue-based workflows
- Experience preparing and maintaining show-ready environments with consistent quality standards
- Effective collaboration with Operations, Maintenance, and creative teams in fast-paced settings
Timeline
Production Manager / Technical Producer
Professional Performing Arts School
12.2018 - 06.2019
Concierge - Disney's Port Orleans French Quarter
Walt Disney Company
2025 - Current
Alumna - Tech Behind the Dreams
Walt Disney Company
2024 - 2024
Fitness Media & Production
SoulCycle, Orangetheory Fitness
2023 - 2024
Attractions Host - Soarin'
Walt Disney Company
2022 - 2023
Vice President / Acting President
Alpha Gamma Delta International Sorority
2019 - 2021
Bachelor of Arts - Film & Television Production
University of Central Florida
Some College (No Degree) - English
University of Hawaii At Manoa
High School Diploma -
Professional Performing Arts School