Mariana Ferreira
Kissimmee,FL
Summary
I am a committed and passionate person in my area of work, with experience in cleaning, supervision, and staff training. My goal is to continue developing within the company, assuming greater responsibilities and contributing to the improvement of standards and services. I seek to grow professionally, strengthen my leadership and management skills, and contribute to the team's success through efficiency, organization, and teamwork.
Overview
4
4
years of professional experience
Work History
Disney’s Port Orleans French Quarter
Houseperson / Trainer / Runner / Rehab Team
Kissimmee, Florida
02.2025 - Current
- Assist housekeepers with identifying supply needs and keeping storage rooms properly stocked while maintaining a show-ready and safe work area.
- Provide excellent onboarding to new cast members, this position is key to ensuring that new employees are properly integrated and meet the hotel's quality standards.
- Resolve guest requests in a timely, efficient and courteous manner.
- Ensure a safe working environment for the entire team.
NDM Hospitality
Housekeeping Coordinador / Supervisor / Guest Serv
Kissimmee, Florida
10.2021 - 02.2023
- Motivates and directs cleaning staff to meet facility standards.
- Assign daily tasks, manage shifts and check room status.
- Ensures impeccable cleanliness and compliance with hygiene protocols.
- Report damage, pending maintenance, or operational issues to management.
- Address guest requests or complaints related to cleanliness.
- Identify areas of opportunity and propose process improvements.
NDM Hospitality
Housekeeping / Trainer
Kissimmee, FL
03.2021 - 10.2021
- Follow the hygiene and disinfection protocols established by the company.
- Comply with the times assigned for cleaning each room.
- Report any damage, electrical faults, plumbing faults or broken furniture to your supervisor.
- Observe and evaluate the performance of housekeeping staff.
- Provide feedback and suggestions for improvement.
- Identify areas of opportunity and propose process improvements.
Education
Odontology
José Antonio Páez University
Carabobo, Venezuela01-2019
Skills
- Commitment and responsibility
- Patience and empathy
- Leadership and team building
- Proactivity and willingness to learn
- Teamwork and effective communication
Timeline
Disney’s Port Orleans French Quarter
Houseperson / Trainer / Runner / Rehab Team
02.2025 - Current
NDM Hospitality
Housekeeping Coordinador / Supervisor / Guest Serv
10.2021 - 02.2023
NDM Hospitality
Housekeeping / Trainer
03.2021 - 10.2021
Odontology
José Antonio Páez University