Summary
Overview
Work History
Education
Skills
Websites
Languages
Personal Information
Languages
Timeline
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Matilda Vang

Brooklyn Park,US

Summary

Experienced and dependable employee with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, data analysis, customer service, sales and marketing. A strong work ethic and the ability to adapt to any environment. Known for excellent communication and teamwork abilities, with a commitment to over-achieving company goals, and delivering exceptional services. Passionate about continuous learning and professional development. Highly-motivated with desire to take on new challenges and ready to contribute to a dynamic team to make a positive impact.

Overview

7
7
years of professional experience

Work History

Lab Technician

OK Foods
Heavener, OK
10.2024 - 05.2025
  • Conducted quality control testing on incoming materials, maintained, calibrated and troubleshot pH probes, EC meters, balances, automatic pipettes and diluters and other laboratory equipment along with preparing reagents and solutions.
  • Monitored safety compliances within the laboratory and ensured that all areas were kept clean and orderly at all times.
  • Identified potential problems and failed tests immediately during testing process to inform supervisors for quick corrective action on line and belt necessary.
  • Assisted with training new lab technicians with hands on proper operation of instruments, safety procedures, data recording and entry.
  • Collected, labeled and stored lab samples according to laboratory specifications and developed new possible processes and techniques to improve efficiency in laboratory operations and testing schemes.
  • Performed data entry from paper documents, records, emails, and other sources with accuracy and completeness into the database system.
  • Documented and filed records of test procedures and results for review or future references by supervisors or other personnel as required and maintained confidentiality of sensitive information found or entered into the system.

Warehouse Associate

Atlas Staffing
Elk River, MN
03.2024 - 10.2024
  • Assembled merchandise from inventory per requisition and prepared material kits for shipment in 5 person teams.
  • Read and comprehend manual for every job order and operate hand tools, electric tools, wrenches, and gauges to assemble product.
  • Implemented QC (Quality Control) measures on each line, inspecting materials for any damages or defects prior to both product assembly and transfer.
  • Assisted with physical inventories as needed by counting parts accurately to ensure sufficient material for products, and/or to RTS (Return To Stock) any extra materials.
  • Packed merchandise into boxes, and loaded completed orders onto pallets with shipment numbers labeled for accuracy.
  • Adhered strictly to company policies concerning the use of protective gear of gloves, glasses and proper attire while on duty.

E-Commerce Specialist Lister

Goodwill Industries
Brooklyn Park, US
06.2022 - 01.2024
  • Skilled in identifying and handling various glassware.
  • Enhanced online sales by incorporating accurate measurements, descriptive content, and optimized visuals, adhering to SEO (Search Engine Optimization) standards.
  • Achieved proficiency in Neat-O-Scan software applications ensuring error-free online product listings.
  • Increased efficiency in storage and order fulfillment through systematic labeling on each product.
  • Regularly analyzed website analytics data to identify areas of improvement and enhance user experience, while constantly updating sales listings to meet evolving clients.

Package Handler

FedEx Ground
Mahtomedi, US
10.2020 - 06.2022
  • Scanned and recorded correct details of over 50 parcels per day using Swak Scanner for completeness then transfer to subsequent machine.
  • Loaded and unloaded more than 30 heavy packages up to 75 pounds using relevant hand tools and loading equipment.
  • Achieved perfect record-keeping in parcel management over a span of two years.

Customer Service Representative

Hy-Vee Grocery
Brooklyn Park, US
04.2018 - 10.2020
  • Assisted over 100 customers each day with check out procedures, efficiently bagged groceries, and answered various customer inquiries to enhance shopping experience and satisfaction.
  • Managed inventory and assisted team members with shelf stocking and merchandise go-backs.
  • Supervised e-commerce transactions and coordinated staff to facilitate smooth in-car grocery assistance.
  • Assisted customers over the phone regarding store operations, product information, order placement or any other issues daily.
  • Operated website services for aisles online customers and through third party companies to ensure accurate transactions and delivery time and date.
  • Supported various cross-departmental initiatives.

Education

High school diploma -

Park Center Senior High
Brooklyn Park, MN
06.2020

Skills

  • Basic math
  • Customer support
  • Communication skills
  • Customer service
  • Home Care
  • Patient Care
  • Personal Care Assistance
  • Cleaning Experience
  • Friendliness
  • Medication Administration
  • Meal Preparation
  • Food Preparation
  • Typing
  • Senior Care
  • E-Commerce
  • Marketing
  • Phone etiquette
  • Sales experience
  • Research abilities
  • Accuracy and efficiency
  • Online Auction Tactics
  • Inventory Management
  • Quality Control
  • Data Entry
  • Team Training

Languages

  • English, Expert
  • Hmong, Expert

Personal Information

Authorized To Work: US

Languages

English
Native/ Bilingual
Hmong
Native/ Bilingual

Timeline

Lab Technician

OK Foods
10.2024 - 05.2025

Warehouse Associate

Atlas Staffing
03.2024 - 10.2024

E-Commerce Specialist Lister

Goodwill Industries
06.2022 - 01.2024

Package Handler

FedEx Ground
10.2020 - 06.2022

Customer Service Representative

Hy-Vee Grocery
04.2018 - 10.2020

High school diploma -

Park Center Senior High

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