Matilda James
Summary
Experienced in patient transport and client communication, demonstrating a strong ability to assist individuals with mobility needs. Effectively managed scheduling adjustments and collaborated with team members to enhance operational efficiency and service quality. Maintained compliance with safety regulations through accurate record-keeping and routine vehicle inspections, ensuring reliable transportation services. Developed positive relationships with clients and healthcare staff, facilitating effective service delivery and patient care.
Reliable Non-Emergency Medical Driver with practical experience in transporting patients to medical appointments, ensuring patient comfort and safety. Possess skills in map reading, route planning, and vehicle maintenance. Known for maintaining professional demeanor under pressure and prioritizing punctuality. Previous roles demonstrate commitment to patient care, communication skills, and ability to handle stress effectively.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Outgoing student pursuing flexible part-time employment with weekend and evening shift options.
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
1
1
year of professional experience
2009
2009
years of post-secondary education
1
1
Certification
Work History
Non-Emergency Medical Driver
Zeecars transportation
Mesa
02.2025 - 01.2026
- Safely transported patients to and from medical appointments, ensuring timely arrivals and adherence to care schedules.
- Assisted passengers with mobility needs, providing support during boarding and disembarking for enhanced comfort.
- Maintained accurate vehicle logs and records, contributing to compliance with safety regulations and operational efficiency.
- Communicated effectively with clients and healthcare staff, fostering positive relationships to facilitate service delivery.
- Conducted routine vehicle inspections and maintenance checks, ensuring reliability and safety for all transportation services.
- Managed scheduling adjustments to accommodate last-minute changes, demonstrating adaptability in a dynamic environment.
- Collaborated with team members to streamline operations, contributing to improved service quality and customer satisfaction.
- Provided safe, timely and reliable non-emergency medical transportation services.
- Completed required paperwork accurately and on time for each transport assignment including trip logs, invoices, incident reports.
- Responded promptly to calls for service from dispatch center personnel.
- Utilized appropriate equipment such as lifts, ramps, wheelchairs and other specialized devices safely when transferring patients between vehicles and locations.
- Assisted in the transportation of patients to and from medical appointments.
- Communicated effectively with patients, family members and healthcare staff regarding patient care needs.
- Maintained a clean vehicle interior and exterior at all times.
- Checked gas levels daily along with tire pressure and fluid levels before beginning shifts.
- Maintained accurate records of mileage driven per day, week, month as well as any maintenance issues with assigned vehicle.
- Conducted basic first aid if necessary during transport.
- Followed strict guidelines concerning traffic laws when driving ambulances or other emergency vehicles.
Education
Diploma
Rough Rock, AZSkills
- Patient transport
- Client communication
- Mobility assistance
- Vehicle maintenance
- Trip scheduling
- Safety compliance
- Record keeping
- First aid
- Route optimization
- Dispatch coordination
- Equipment handling
- Customer service
- Team collaboration
- Incident reporting
- Traffic law adherence
- Cleanliness standards
- Time management
- Problem resolution
- Adaptability
- Patient care needs
- Logistical planning
- Vehicle inspection
- Scheduling appointments
- Wheelchair assistance
- Confidentiality compliance
- GPS navigation
- Defensive driving
- Patient care
- Customer Service-oriented
- HIPAA compliance
- Teamwork and collaboration
- Vehicle maintenance and repair
- Safety protocols
- Vehicle cleaning
- Problem-solving
Certification
- CPR & FIRST
- HIPPA
- DRIVER LICENSE
- ARIZONA BACKGROUND CARD
- High School Diploma
Languages
English/ Navajo
Native/ Bilingual
Timeline
Non-Emergency Medical Driver
Zeecars transportation
02.2025 - 01.2026
Diploma