Matred Tekowa Ashers-Latham
Tacoma,WA
Summary
Dynamic and adaptable Patient Care Technician with a proven track record at Multicare Medical Center, enhancing patient satisfaction and streamlining healthcare processes. Leveraged Microsoft Office proficiency to support team efficiency at Bonne Sante Bakery in Nairobi, Kenya. Excelled in conflict management, contributing to an overall positive, efficient work environment.
Overview
8
8
years of professional experience
Work History
Patient Care Technician
Multicare Medical Center
12.2022 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nursing staff with completing daily rounds, documenting vital signs, answering calls, documenting patient information and care activities in electronic health record.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced teamwork by collaborating closely with nurses and doctors to coordinate patient care as well as contributing to team meetings.
- Enhanced patient satisfaction by providing high-quality personal care to patients through compassionate and attentive care thus promoting comfort and dignity during their hospital stay.
- Upheld infection control and prevention policies across different patient-facing areas thus preventing cross-contamination.
Student Mentor
Highline Community College
09.2022 - 08.2023
- Established strong relationships with students, building trust and open communication channels for ongoing support.
- Assisted mentees in setting realistic short-term goals that align with long-term ambitions increasing accountability in goal achievement.
- Instituted feedback system for mentees, continuously improving mentoring program.
- Contributed to development of peer mentoring program, enhancing overall mentoring capacity.
- Promoted a positive college experience by connecting students to campus resources such as tutoring services, career centers, or counseling services.
- Used Microsoft Excel to maintain appropriate documentation of all academic activities.
- Assisted Students in lear how to navigate Canvas and their student emails.
Barista
STARBUCKS COFFEE COMPANY
11.2019 - 11.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
Receptionist
Bonne Sante Bakery
09.2016 - 05.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained visitor log for entering and leaving facility for security purposes.
- Strengthened vendor relationships through regular communication and timely coordination of services.
Education
High School Diploma -
Highline Community College
DesMoines, WABachelor of Science - Healthcare Administration And Management
Colorado State University Global
Denver, CO07.2027
Skills
- CPR/AED
- Adaptable
- Emotional Intelligence
- Problem-Solving
- Conflict Management
- Cultural Competency
- Organizational Skills
- Meeting Support
- Microsoft Office
Languages
Swahili
Limited Working
Siswati
Limited Working
Timeline
Patient Care Technician
Multicare Medical Center
12.2022 - Current
Student Mentor
Highline Community College
09.2022 - 08.2023
Barista
STARBUCKS COFFEE COMPANY
11.2019 - 11.2022
Receptionist
Bonne Sante Bakery
09.2016 - 05.2017
High School Diploma -
Highline Community College
Bachelor of Science - Healthcare Administration And Management
Colorado State University Global
Similar Profiles
Shentel KolarShentel Kolar
Medical Assistant at Multicare Medical CenterMedical Assistant at Multicare Medical Center
Alisa JonesAlisa Jones
Physician Billing at MultiCarePhysician Billing at MultiCare
Emily GutierrezEmily Gutierrez
Certified Nursing Assistant at Providence Regional Medical CenterCertified Nursing Assistant at Providence Regional Medical Center