Matthew Silverman
Vista,USA
Summary
Experienced medical licensing specialist and customer service representative dedicated to delivering exceptional results. Highly adaptable and task-oriented professional with strong interpersonal skills. Adept at working independently on projects and collaborating with a team to achieve data-driven objectives. Efficient communicator with excellent time management abilities. Authorized to work for any US employer.
Overview
9
9
years of professional experience
Work History
Licensing Specialist
Teladoc Health
06.2024 - 10.2024
- Reduced processing time for license approvals, implementing standardized procedures and documentation requirements.
- Coordinated with Healthcare providers to review and migrate information from one system to a new in house system
- Communicated with state boards and the IMLC to review and update current requirements to match in house procedures and effectively streamline communication between boards and providers
Licensing Specialist
FirstLayerAI, Inc. (Medallion)
07.2020 - 02.2024
- Completed licensing tasks including but not limited to background checks, fingerprinting, notaries, online and paper applications, supporting documentation, continuing medical education, and employment verifications
- Met and exceeded quarterly goals priority lists with a workflow of over 160 applications, while also assisting the department and other team members with various tasks and projects
- Frequently communicated with state boards, reviewed, and updated requirements databases to reflect the most recent information, effectively shortening the licensing process for each coordinator
Classroom Aide
The Museum School
09.2019 - 07.2020
- Assisted teachers with lesson planning and management of multiple classrooms by leading students in focused work groups and creating plans with parents to ensure future success
- Maintained a flexible and adaptive schedule to better suit the needs of the school and substitute for teachers whenever needed
Front Desk Agent & Rooms Controller
Omni La Costa Resort & Spa
01.2016 - 09.2019
- Collaborated with multiple departments on arrival/departure to successfully plan and block over 600 rooms daily
- Handled any and all complaints or issues that arose in the hotel including fire emergencies, domestic disputes, and any security issues as necessary
Skills
- Teamwork and collaboration
- Problem-solving
- Time management
- License management
- Attention to detail
- Effective communication
Timeline
Licensing Specialist
Teladoc Health
06.2024 - 10.2024
Licensing Specialist
FirstLayerAI, Inc. (Medallion)
07.2020 - 02.2024
Classroom Aide
The Museum School
09.2019 - 07.2020
Front Desk Agent & Rooms Controller
Omni La Costa Resort & Spa
01.2016 - 09.2019
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