Matt Badke

• Oversee the annual merit process for my team while maintaining established compensation guidelines
• Successfully coached and developed an underperforming employee who was recently awarded for her efforts and dedication to our clients
• Manage all aspects of a client account including primary responsibility for maintaining overall relationship with client at the executive level
• Monitor client performance and work with internal team to implement strategies to increase program engagement and program outcomes
• Generated 20% benefit cost savings by addressing subrogation claims and unrecognized stop loss reimbursements
• Only member of the team to renew 100% of accounts in 2023
• Actively participate in the professional development of Account Manager on assigned accounts

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• Prepared proposals, renewals of benefit coverages, contracts, summary plan descriptions, agreements, etc
• Informed clients of any changes to Covid 19, ERISA, FMLA, COBRA or other compliances and regulations
• Analyzed and compared vendor products, services, and contracts
• Identified, planned, and developed methods and procedures to obtain greater efficiency and effectiveness of benefit programs.

• Saved a large high-profile client $50,000 by converting them to a self-funded plan model
• Achieved a 98% client renewal/retention level in 2019, which was instrumental in achieving the most successful Q4 on record for the benefits department
• Negotiated an 18% medical 2020 renewal increase down to a rate pass for a high-profile client
• Mentored new and existing employees in the benefits department
• Informed clients of any changes to ERISA, FMLA, COBRA or other compliances and regulations
• Collected, analyzed, and interpreted health care claims and utilization data from insurance carriers
• Effectively managed ongoing client service for approximately 60 clients
• Presented renewal & claims information to senior executives of companies.

• Managed ongoing client service for over 110 clients, which brings in over $500,000 in annual revenue for the organization
• Contributed to the growth of the benefits department by creating and maintaining effective working relationships with carriers, general agents & vendors
• Managed the renewal/marketing process, prepared RFPs and client proposals, held on-site and web-based open enrollment meetings, and created customized employee benefits kits.

• Renewed 3 large national accounts securing $645,000 in revenue
• Managed a portfolio consisting of 50 small to middle market employer groups averaging 50-3,000 employees per customer
• Completed 90% of 2015 renewals by mid-year
• Built and maintained client relationships and ensured client satisfaction & retention using Salesforce
• Reviewed contracts and issued them to clients and brokers
• Collaborated with clients to maximize participation in Catapult Health services, as well as other company health and wellness programs
• Worked with clients to resolve billing issues, which includes verifying eligibility of denied/unmatched claims.

• Participated in finalist meetings and account installation meetings for new and renewing accounts
• Assisted clients by setting strategic direction for wellness programs and evaluated outcomes and success
• Built, grew, and maintained strong customer and broker relationships with consistent execution of objectives, offering solutions when concerns are shared, and being the voice of the client within the internal organization
• Analyzed utilization trends to strategically implement plan design changes that aligned with client benefit strategy, met financial goals which retained business and kept Cigna as the healthcare partner of choice.