Summary
Overview
Work History
Education
Skills
Timeline
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Matt Brodnicki

Sterling Heights,MI

Summary

Dynamic professional with a proven track record of enhancing operational efficiency at Stellantis through predictive analytics and process redesign. Expert in technical support and customer service, demonstrated at First Brands Group LLC by significantly improving NPS scores. Skilled in Adobe Illustrator and fostering teamwork, I excel in fast-paced environments, delivering exceptional results.

Overview

13
13
years of professional experience

Work History

Delivery Driver

DoorDash
08.2024 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Owner

Brodtek HiFi
04.2018 - Current
  • As the owner I oversaw daily operations of a HiFi company, ensuring all tasks were completed accurately and efficiently.
  • Design Custom home stereo systems to best suit customers needs.
  • Design Custom circuits for vintage equipment to make sure equipment is working to spec.
  • Photograph and create listings for various online markets like Ebay, Website, etc.


Service Part Analyst

Stellantis
02.2023 - 10.2023
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
  • Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
  • Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
  • Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends.
  • Streamlined reporting procedures by creating user-friendly dashboards for easy access to key performance indicators.
  • Optimized operational efficiency by redesigning workflow processes.

Technical Support Lead Agent

First Brands Group LLC
09.2020 - 02.2023
  • Continuously updated personal technical expertise to stay current with industry advancements and best practices.
  • Led migration projects from legacy systems to modern platforms, minimizing downtime while ensuring seamless transitions for customers'' businesses operations.
  • Identified patterns in customer feedback data; implemented corrective actions which improved NPS scores significantly over time.
  • Facilitated cross-departmental communication, fostering a collaborative environment to solve complex problems.
  • Implemented monitoring systems to track team performance metrics, identifying areas for improvement and coaching opportunities.
  • Reduced call wait times by implementing effective call routing strategies and prioritizing urgent cases.

Catalog Author

FCA Group LLC
09.2011 - 04.2018
  • Work with Parts Analysts and other departments to Author the StarParts Catalog used by the MOPAR Dealers to fix vehicles.
  • All parts for all responsible platforms need all fitment data entered across the board.
  • Worked with Production Engineering to ensure all parts are released and cataloged.
  • Adobe Illustrator was used for the graphics that accompany the part data.

Education

High School Diploma -

Henry Ford II
Sterling Heights, MI
06-1999

Skills

  • Positive attitude
  • Customer service
  • Teamwork and collaboration
  • ASE certified technician
  • Microsoft Office/Teams
  • Aces/Pies
  • TeamCenter
  • Technical Specialist
  • Attention to detail
  • Time management
  • Dependable and reliable
  • Problem-solving
  • Time management skills

Timeline

Delivery Driver

DoorDash
08.2024 - Current

Service Part Analyst

Stellantis
02.2023 - 10.2023

Technical Support Lead Agent

First Brands Group LLC
09.2020 - 02.2023

Owner

Brodtek HiFi
04.2018 - Current

Catalog Author

FCA Group LLC
09.2011 - 04.2018

High School Diploma -

Henry Ford II

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Matt Brodnicki