Matt Crumpton

• Directed the coordination of project teams in developing programs from concept to completion for the nation's largest banner program, NAPA Auto Care.
• Manage over 65 different vendor partnerships.
• Developed programs for NAPA's largest revenue-generating department, $2.4 billion in annual sales.
• Coordinated team leader motivational initiatives to incentivize professional growth and program improvements.
• Coordinated with finance on budget and program success tracking.
• Maintained corporate responsibility by staying up-to-date with laws affecting human resource training programs.
• Worked collaboratively with other departments to ensure successful integration of services within the organization's overall strategy.

Key Accomplishments:

• Maxed-out quota for 2024 at 105%.
• Released a new sales accountability platform.
• Launched a new sales tracking and engagement dashboard for a proactive sales approach.

• Developed and implemented account plans to increase revenue and market share within designated sectors.
• Tracked and reported on sales performance metrics to senior management, highlighting successes and areas for improvement.
• Participated in trade shows, conferences, and networking events to represent the company and attract new business.
• Managed a portfolio of $480 million in annual sales, NAPA's largest single account.

Key Accomplishments:

• Revamped rebate programs have led to a 30% increase in sales growth for key business sectors.
• Launched a new five-year sales strategy, leading to overall double-digit growth in the first year.
• Awarded Vendor Partner of the Year by AAA.

• Managed a sales portfolio of $20 million in annual sales
• Delivered sales strategies, presentations, and negotiated customer contracts.
• Earned national recognition by securing high-profile clients.
• Arranged and implemented sales department improvements, including updates to company marketing strategies, cost analysis, and data-driven sales plans.
• Prepared monthly, quarterly, and annual sales forecasts, and executed national sales initiatives.

Key Accomplishments:

• Signed 15 new distributors in the first 12 months.
• Added 380% sales growth to key accounts.
• Manage eight of the top twenty sales-producing accounts.
• Winner of the 2022 Rainmaker Sales Award.

• Collaborate with management to craft meaningful learning solutions, rooted in adult learning theory, to meet organizational goals and strategies.
• Update and manage the technical training library, containing 350 eLearning course titles.
• Design, document, and implement standard operating procedures to increase department efficiency.
• Standardize reports to reflect department KPIs.
• Negotiate contracts, prices, and deliveries with vendors.
• Prepare and manage annual training budgets, and deliver monthly financial report-outs.
• Improve cross-department cooperation and communication processes by identifying and relaying the benefits to staff members and administration.
• Manage a regional training team of 16 and a development team of 6.

Key Accomplishments:

• Recruited and trained a new instructional design team.
• Streamlined production by collaborating with suppliers.
• Reduced costs by 30%.

• Created and executed technician-focused training programs to enhance customer knowledge, engagement, satisfaction, and performance.
• Managed the training calendar for the entire fiscal year, including setting course plans, training locations, and delivery types.
• Prioritized required training classes to fit into the schedules for technicians and sales managers.
• Monitored training costs to maintain the training budget.
• Oversaw training courses and promotional paths for professionals, and leaders.

Key Accomplishments:

• Quadrupled participant attendance in under two years.
• Created a technical library accessed by over sixteen thousand members.
• Received an award from the ASA for the Electrical Training Program.

• Managed a team of 23 personnel focused on the shop and the field.
• Trained, coached, and supported team members to maximize productivity.
• Created and launched an efficiency plan focused on decreasing service times and delivering increased customer satisfaction scores.
• Performed diagnostics and troubleshooting on various automotive systems.
• Conducted diagnostic training for team members.
• Developed a training program to reduce warranty and sublet costs.

Key Accomplishments:

• Co-designed a transmission training program that reduced warranty costs by $1 million in the first sixteen months.
• Selected as the lead trainer for all diagnostic classes in Georgia.
• Achieved ASE Master Technician status by age twenty-six.