Matt Cunningham
Fountain Valley,CA
Summary
Successful Front of House Team Member with restaurant and customer service experience, as well as classroom-running experience. Flexes easily between different positions to meet demand. Hard worker and willing to do anything that needs to be done to get the job finished.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Front of House Team Member
Stonefire Grill
07.2021 - 12.2022
- Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
- Handled customer complaints professionally and efficiently, resulting in increased repeat business.
- Exhibited strong knowledge of menu offerings, enabling informed recommendations that catered to individual guest preferences.
- Established welcoming atmosphere by greeting each guest warmly.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Helped guests at tables when in need of assistance.
- Supported overall team goals by assisting other staff members during peak hours as needed.
- Developed strong rapport with regular customers, fostering loyalty and enhancing their dining experience at the establishment.
- Assisted in boosting restaurant sales by upselling menu items and promoting daily specials to guests.
- Served as an effective liaison between kitchen staff and customers, addressing any dietary restrictions or special requests accurately.
- Collaborated with kitchen staff to ensure accurate and timely delivery of food orders, reducing wait times for customers.
- Maintained cleanliness and organization of dining area, contributing to a more enjoyable dining experience for patrons.
- Contributed to the improvement of overall restaurant efficiency by streamlining front-of-house processes and communication between team members.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Completed opening and closing duties promptly, allowing the restaurant to begin serving customers on time each day.
Education
Bachelor of Arts - Education
California State University, Long Beach
Long Beach, CA05.2025
High School Diploma -
Fountain Valley High School
Fountain Valley, CA06.2021
Skills
- Greeting guests
- Order Taking
- Cleanliness
- Money Handling
- Guest Relations
- Stock management
Accomplishments
- Achieved Black Belt in Karate-Do, 2016. Began in 2006
- Multiple Leadership Positions throughout High School and College
Certification
- Certified in First Aid/CPR until January 2026
Timeline
Front of House Team Member
Stonefire Grill
07.2021 - 12.2022
Bachelor of Arts - Education
California State University, Long Beach
High School Diploma -
Fountain Valley High School