Matthew De Fever
Santa Rosa,CA
Summary
Dynamic operations associate with a proven track record at Kalemba’s Tire Service, excelling in customer service and operations management. Skilled in problem-solving and relationship building, I enhanced workflow efficiency and achieved high customer satisfaction rates through effective communication and teamwork. Committed to delivering exceptional results in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Operations Associate/Sales
Kalemba’s Tire Service
Sebastopol, CA
08.2024 - Current
- Collaborated with team members to streamline workflow and improve service delivery.
- Facilitated customer satisfaction through prompt resolution of inquiries and issues.
- Maintained cleanliness and organization of work areas to enhance operational efficiency.
- Monitored stock levels, facilitating timely reordering of tire supplies and products.
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
- Resolved customer issues promptly and professionally, maintaining high satisfaction rates while minimizing escalations.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
Rural Mail Carrier Associate
USPS
Santa Rosa, CA
02.2024 - 08.2024
- Delivered mail and packages efficiently to rural addresses in accordance with USPS guidelines.
- Operated postal vehicle safely while adhering to traffic regulations and safety protocols.
- Contributed to team success by assisting fellow carriers in completing their assigned routes when needed.
- Sorted mail according to order of address appearance for easy access in field.
- Maintained a clean and safe working environment within the postal vehicle, promoting optimal organization and efficiency.
Senior Environmental Services Aide
Marin Health
Greenbrae, CA
02.2023 - 03.2024
- Maintained cleanliness and sanitation of patient rooms, common areas, and surgical rooms.
- Followed safety protocols to prevent contamination and protect patient health.
- Collaborated with healthcare staff to prioritize cleaning tasks based on urgency.
- Adapted quickly to shifting priorities in fast-paced healthcare setting while maintaining quality standards.
- Collaborated effectively with other Environmental Service Aides to complete large-scale cleaning projects within tight deadlines.
- Assisted in infection control measures by promptly responding to emergency spills and biohazard incidents.
- Reduced cross-contamination risks by adhering to strict sanitation protocols for patient care areas.
- Demonstrated adaptability in adjusting schedules due to unexpected changes or emergencies while still completing regular assigned tasks.
- Fostered a positive work environment through effective communication with team members and supervisors regarding task assignments and progress updates.
- Exceeded quality standards for room turnover times, facilitating quicker patient admissions and reducing wait times in emergency departments.
- Maintained a safe environment for patients and staff with thorough disinfection of high-touch surfaces.
- Increased overall patient satisfaction through diligent attention to detail in maintaining clean rooms and common areas.
- Safeguarded sensitive patient information by adhering to hospital guidelines
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Clerk/Merchandiser/Forklift Operator
Costco Wholesale Corp
Santa Rosa, CA
05.2020 - 02.2023
- Processed customer transactions accurately at point of sale.
- Organized merchandise displays to enhance product visibility and accessibility.
- Provided exceptional customer service to enhance shopping experience and resolve inquiries.
- Collaborated with team members to ensure efficient store operations during peak hours.
- Trained new staff on operational procedures and customer service best practices.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Safely operated upright forklift while loading and unloading trailers, moving merchandise onto and off of the sales floor.
- Moved merchandise around in a timely, using various pieces of equipment, while observing all safety practices.
- Safely loaded and unloaded merchandise onto shelving racks, all within minimal spacial tolerances.
Owner/Operator
Self Employed
Santa Rosa, CA
05.2013 - 05.2020
- Developed and implemented operational procedures to enhance efficiency and productivity.
- Managed inventory systems, ensuring accurate stock levels and timely reordering.
- Oversaw financial management, including budgeting and expense tracking for profitability.
- Trained and mentored staff on best practices and operational standards.
- Cultivated customer relationships through exceptional service and engagement strategies.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Developed business plan, processes and procedures to provide superior Product or Service to customers.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Assessed income and expenses and adapted plans to improve profit levels.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
Expert
Apple
Santa Rosa, CA
12.2010 - 05.2013
- Processed customer transactions accurately at point of sale.
- Organized merchandise displays to enhance product visibility and accessibility.
- Assisted in inventory management by restocking and maintaining stock levels.
- Provided exceptional customer service to enhance shopping experience and resolve inquiries.
- Collaborated with team members to ensure efficient store operations during peak hours.
- Maintained cleanliness and organization of work areas to comply with safety standards.
- Trained new staff on operational procedures and customer service best practices.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Enhanced customer service with timely and accurate information when handling inquiries.
- Safely operated upright forklift while loading and unloading trailers, moving merchandise onto and off of the sales floor.
- Moved merchandise around in a timely, using various pieces of equipment, while observing all safety practices.
- Safely loaded and unloaded merchandise onto shelving racks, all within minimal spacial tolerances.
Education
GED -
Santa Rosa Junior College
Santa Rosa, CASkills
Customer service
Deadline management
Verbal and written communication
Interpersonal and written communication
Team support
Relationship building
Workload prioritization
Operations management
Strong problem solver
Timeline
Operations Associate/Sales
Kalemba’s Tire Service
08.2024 - Current
Rural Mail Carrier Associate
USPS
02.2024 - 08.2024
Senior Environmental Services Aide
Marin Health
02.2023 - 03.2024
Clerk/Merchandiser/Forklift Operator
Costco Wholesale Corp
05.2020 - 02.2023
Owner/Operator
Self Employed
05.2013 - 05.2020
Expert
Apple
12.2010 - 05.2013
GED -
Santa Rosa Junior College