Matt Dukas

• Participate in meetings to discuss new residential re roof, roof repairs, Elite Panel Porch replacements, gutter, soffit and fascia proposals
• Resolve conflicts and negotiate mutually beneficial agreements between roofing owner or insurance company and home owner
• Educate homeowners to understand warranty, price and understanding the proposal
• Contact each customer with appointment time and day
• Maintain excellent appointment attendance record, consistently arriving to potential customer appointments on time , every time!
• Provide samples to customer so they can see color samples in person
• Increased customer satisfaction by letting the customer know that I was born and raised here (Lee County) and able to utilize my past customers or family experiences to make a customer understand that I am the same as them, in order to make the sale
• Handle between 30-40 calls per day and address any inquiries and/or concerns the customer may have
• Resolve difficult customers concerns and improve operations and provided exceptional client support

Roofing Accomplishments

Over 2 million in Re roofing sales for 6 years : 2023, 2022, 2021, 2019, 2018, 2017!
Over 3 million in re roofing sales 2018, 2022, 2023!
Increased My 100% commissioned salary in sales every year with the same company (Roof Smart) :

• 2014: $66k
• 2015:$75K
• 2016:$96K
• 2017:$115K
• 2018:$152K
• 2019:$139K
• 2020:$120K
• 2021:$132K
• 2022:$188K
• 2023:$208K
• 2024:$110K

Created a remote office set up at home with computer and scanner.

• Interviewed job candidates and made staffing decisions
• Counted cash drawers and made bank deposits
• Managed staff of 5 sales associates,including district manager and assistant manager
• Assigned employees to specific duties that best meet needs of the job
• Reordered inventory when it dropped below predetermined levels
• Instructed staff on appropriately handling difficult and complicated sales
• Hired, trained and evaluated personnel in sales and marketing
• Examined merchandise to verify it was correctly priced and displayed
• Planned budgets and authorized payments and merchandise returns
• Increased profits through effective sales training and troubleshooting profit loss areas
• Completed profit and loss performance reports
• Trained and developed new associates on POS system and key sales tactics
• Combined store sales from a single tanning salon start up to over $800,000 gross sales for 2 stores, including opening a 2nd store after 10 years in business.
• Generated repeat business through exceptional customer service and developing and creating Tv commercials and print ads
• Created and monitored advertising and promotional approaches to increase sales and profit levels 10 fold over 19 year period
• Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
• Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations
• Established, optimized and enforced business policies to maintain consistency and high-quality standards across multiple tanning salon operations